Help Desk Assistant

Honeoye Falls-Lima Central School District; Village of Honeoye Falls (NY); On-site; USD 26,000 - 32,000; Full time

Job summary

Honeoye Falls-Lima Central School District is seeking a technical support specialist to assist in the daily operations of the technology services help desk. You will respond to telephone inquiries, open and close support tickets, and help troubleshoot issues affecting computer systems.

Under the Director of Technology, you will prioritize requests, assign tickets, help implement help desk strategies, train users, and participate in seminars.

Qualifications

• Graduation from high school or equivalency, plus either: (A) Associate's degree in CS/IT or closely related field; OR (B) two years paid full-time or part-time equivalent experience assisting in resolving operational computer system problems; OR (C) an equivalent combination of education and experience as defined by (A) and (B) above.

Responsibilities

• Receives and responds to telephone inquiries and requests related to technology operations.
• Prepares and completes support tickets.
• Assists with troubleshooting reported problems.
• Prioritizes inquiries based on urgency.
• Assigns job tickets to staff.
• Assists in developing help desk strategies.
• Assists in training help desk users.
• Attends training seminars and workshops on help desk operations.
• Purchases technology hardware and software.
• Manages accounts and device prep for staff and students.

Education

High school diploma or equivalency plus Associate's degree in Computer Science / Information Technology or related field

Job description

Job Description

This is a technical support position responsible for assisting in the daily operation of the services help desk in the technology department. Duties include receiving and responding to telephone inquiries and requests related to operational problems of a computer system. The employee reports directly to, and works under the general supervision of the Director of Technology.

Typical Work Activities

• Receives and responds to telephone inquiries and requests related to operational problems related to technology
• Prepares and completes support tickets
• Assists with troubleshooting of reported problems
• Prioritizes telephone inquiries and requests based on urgency
• Assigns job tickets to appropriate staff
• Assists in the coordination of the development of help desk strategies
• Assists in the training of help desk users
• Attends training seminars and workshops on help desk operation
• Responsible for the purchasing of technology hardware and software
• Responsible for account management and device prep for new and existing staff and students

Job Qualifications

• Graduation from high school or possession of an equivalency diploma, plus EITHER: (A) Graduation from a regionally accredited or New York State registered college or university with an Associate's degree in a computer science, information technology or closely related field; OR, (B) Two (2) years paid full-time or its part-time equivalent experience assisting in the resolution of operational problems of a computer system; OR, (C) An equivalent combination of education and experience as defined by the limits of (A) and (B) above.

Benefits/Salary

• Comprehensive benefit package
• Pensionable position
• Salary range: $18.50-$23.00/hr