Help Desk II

Harbor Networks, Inc.; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading Managed Service Provider in the United States is seeking an IT support specialist to manage client IT needs. The successful candidate will troubleshoot various systems, maintain network hardware/software, and utilize open-source tools to optimize operations. This role provides opportunities to work with cutting-edge technologies while ensuring client satisfaction.

Qualifications

• Experience in technical support and troubleshooting needed.
• Knowledge of Microsoft Office 365 and network hardware required.

Responsibilities

• Serve as the primary contact for IT-related issues.
• Manage and troubleshoot Microsoft Office 365 and Intune environments.
• Document and coordinate LAN activities and server upgrades.

Skills

Technical Support

Troubleshooting

Microsoft Office 365

Network Maintenance

Documentation

Tools

Microsoft Intune

SentinelOne

Threat Locker

N-able

DUO

Job description

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting-edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Backed by investment firm Worklyn Partners since 2022, Harbor IT has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.

Duties and Responsibilities

• Interface with Multiple Businesses: Serve as the primary point of contact for multiple businesses, addressing IT-related issues and providing technical support.
• Microsoft Office 365 and Intune Management: Manage and troubleshoot Microsoft Office 365 and Intune environments, ensuring smooth operation and optimal performance.
• Technical Solution Recommendation: Analyze complex IT business needs presented by clients and recommend effective technical solutions.
• IT Malfunction Resolution: Troubleshoot and resolve both basic and complex IT malfunctions, implementing appropriate solutions.
• Documentation and Coordination: Document and coordinate LAN activities, backups, maintenance, server upgrades, and patching to ensure smooth network operation.
• Network Maintenance: Maintain network hardware and software, including servers, peripherals, network nodes, and terminals, and implement WAN connectivity as required.
• Utilization of Open-Source Tools: Use open-source tools for tasks such as centralization, backup, vulnerability scans, and data recovery to enhance IT operations.
• COTS Products Management: Manage COTS products like SentinelOne, Threat Locker, N-able, and DUO, ensuring their effective use and troubleshooting when necessary.
• Operating System Troubleshooting: Troubleshoot issues with Microsoft Windows Operating Systems, including Windows 10 and Windows 11.
• Server Infrastructure Troubleshooting: Address server infrastructure issues to maintain performance and reliability.