Help Desk Analyst II

Jobs via Dice; Wallingford (CT); On-site; USD 60,000 - 70,000; Full time

Job summary

A leading tech destination is seeking a Help Desk Analyst II to provide top-notch technical support in a dynamic environment. The ideal candidate will have significant experience in troubleshooting, exceptional customer service skills, and a passion for technology. This role includes both onsite and remote support, user management, and security implementation.

Qualifications

• 3-5 years of experience in a technical support or help desk role required.
• Proficient in Windows and Mac OS troubleshooting.
• Experience with Microsoft 365 account management.

Responsibilities

• Deliver onsite and remote technical support for hardware and software issues.
• Manage employee onboarding/offboarding processes.
• Implement security protocols and maintain hardware inventory.

Skills

Troubleshooting

Customer Service

Interpersonal Skills

Education

Associate degree or higher in a technology-related field

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!

Description

We are looking for a skilled Help Desk Analyst II to provide high-quality technical support to end-users in a fast-paced environment. This role requires expertise in troubleshooting hardware, software, and network-related issues, ensuring smooth operations and exceptional customer service. Based in Wallingford, Connecticut, this position is ideal for professionals with a passion for technology and a commitment to solving complex problems efficiently.

Responsibilities:

Deliver both onsite and remote technical support for employees, addressing hardware, software, and mobile device issues.

Manage the full onboarding and offboarding process for employees, including configuring new equipment, installing necessary software, and setting up user accounts and permissions.

Configure, maintain, and troubleshoot desktop and laptop systems, ensuring secure network connectivity and proper software access.

Monitor and maintain an accurate inventory of deployed hardware and installed software, ensuring sufficient stock levels are available for operational needs.

Procure computer systems, parts, and related equipment as needed to support company operations.

Assist with setting up and managing user accounts and permissions within Microsoft 365 and network systems.

Configure and maintain network-connected devices such as printers and switches, as well as handle basic server management tasks.

Implement and maintain security protocols, including the setup and management of backup software and antivirus solutions.

Requirements

Associate degree or higher in a technology-related field.

At least 3-5 years of experience in a technical support or help desk role.

Proficiency in configuring and troubleshooting computer systems running Microsoft Windows and Mac operating systems.

Hands-on experience with managing user accounts and permissions in Microsoft 365 and network environments.

Strong understanding of network-connected devices, including printers, switches, and basic server management.

Familiarity with implementing and maintaining security software, such as antivirus programs and backup solutions.

Excellent interpersonal and communication skills, with the ability to provide clear guidance and support to end-users.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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