Help Desk Analyst II

Jobs via Dice; Manchester (CT); On-site; USD 60,000 - 65,000; Full time

Job summary

A leading company is seeking a Help Desk Analyst II for a Contract-to-Permanent position in Manchester, Connecticut. You will provide technical support across multiple sites, ensuring systems run smoothly while troubleshooting hardware and software issues. Ideal candidates should have 2+ years in IT support, strong communication skills, and the ability to adapt in a collaborative environment.

Benefits

Medical, vision, and dental insurance

401(k) plan eligibility

Qualifications

• Minimum of 2 years of experience in IT with a focus on help desk support.
• Strong interpersonal skills and ability to work in a team environment.
• Proficient in Windows 10 and modern computer systems.

Responsibilities

• Provide technical support to a multi-site organization.
• Troubleshoot network and hardware issues.
• Install and configure PC hardware and software.

Skills

Problem-solving

Teamwork

Communication

Technical Documentation

Job description

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Description

We are looking for a skilled Help Desk Analyst II to join our team in Manchester, Connecticut. In this role, you will provide technical support to a multi-site organization, ensuring smooth operation of applications, infrastructure, and end-user systems. This is a Contract-to-Permanent position within the aerospace industry, offering an opportunity to work in a dynamic and collaborative environment.

Responsibilities:

Install and configure PC hardware and software to meet organizational needs.

Manage onboarding and offboarding processes for end-users, ensuring seamless transitions.

Troubleshoot network and hardware issues to maintain system functionality.

Perform preventative maintenance and upgrade tasks on servers to optimize performance.

Contribute to IT-related projects by facilitating and participating in project activities.

Handle hands-on technical tasks as directed by the information systems team.

Update user and technical documentation to ensure accuracy and accessibility.

Administer third-party software systems and provide ongoing support.

Promote a shared services approach to IT support across the business when applicable.

Requirements

Minimum of 2 years of experience working in IT, with a focus on help desk support.

Strong interpersonal skills with the ability to work effectively in a team environment.

Self-motivated and capable of working independently with minimal supervision.

Proficient in modern computer systems and technologies, including Windows 10.

Excellent written and verbal communication skills in English, including the ability to document technical solutions.

Ability to interpret technical instructions and follow detailed work processes.

Strong problem-solving skills, including the ability to address issues with standardized solutions.

Physically capable of meeting job demands, including lifting up to 30 pounds regularly and occasionally up to 50 pounds.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Software Development

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