Help Desk I: IT Support (Healthcare) + Tuition Reimbursement

Jefferson Regional Med Ctr; Pine Bluff (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

Job summary

Jefferson Regional Med Ctr in Pine Bluff, AR is seeking a Help Desk I - Information Systems for a full-time days role. You will be the first point of contact for IT issues, providing frontline support for hardware, software, and network problems in a busy healthcare environment.

The ideal candidate has a customer-service mindset and solid communication skills, with a basic IT background. Preferred qualifications include an associate or bachelor’s degree in IT or related field, plus

Qualifications

• High School diploma or equivalent required.
• Associate or Bachelor’s Degree in Information Technology or related field preferred.
• Certification in CompTIA A+, ITIL Foundation, or equivalent preferred.

Responsibilities

• Provide first-line IT support to end-users.
• Troubleshoot hardware, software, and network issues.
• Work in a healthcare environment with focus on customer service and efficiency.

Skills

Customer service oriented

Communication skills

Problem solving

Multitasking

Education

High School diploma or equivalent

Associate/Bachelor in IT or related field

Tools

Windows OS

Microsoft Office

IT hardware basics

Job description

Jefferson Regional Med Ctr in Pine Bluff, AR is seeking a Help Desk I - Information Systems for a full-time days role. You will be the first point of contact for IT issues, providing frontline support for hardware, software, and network problems in a busy healthcare environment.

The ideal candidate has a customer-service mindset and solid communication skills, with a basic IT background. Preferred qualifications include an associate or bachelor’s degree in IT or related field, plus