HELP DESK I - INFORMATION SYSTEMS-FT-DAYS

Jefferson Regional Med Ctr; Pine Bluff (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

Job summary

Jefferson Regional Med Ctr in Pine Bluff, AR is seeking a Help Desk I - Information Systems for a full-time days role. You will be the first point of contact for IT issues, providing frontline support for hardware, software, and network problems in a busy healthcare environment.

The ideal candidate has a customer-service mindset and solid communication skills, with a basic IT background. Preferred qualifications include an associate or bachelor’s degree in IT or related field, plus

Qualifications

• High School diploma or equivalent required.
• Associate or Bachelor’s Degree in Information Technology or related field preferred.
• Certification in CompTIA A+, ITIL Foundation, or equivalent preferred.

Responsibilities

• Provide first-line IT support to end-users.
• Troubleshoot hardware, software, and network issues.
• Work in a healthcare environment with focus on customer service and efficiency.

Skills

Customer service oriented

Communication skills

Problem solving

Multitasking

Education

High School diploma or equivalent

Associate/Bachelor in IT or related field

Tools

Windows OS

Microsoft Office

IT hardware basics

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

HELP DESK I - INFORMATION SYSTEMS-FT-DAYS

Full Time Non-Management Jefferson Regional Main Hospital, Pine Bluff, AR, US

What You Should Know About the Help Desk I:

• Typical Hours: Monday- Friday from 8:00 a.m.- 4:30 p.m. Position will rotate for call.
• This position is based within Jefferson Regional Information Systems Department

Job Summary:

The Helpdesk Level 1 Support Technician is the first point of contact for all IT-related issues and requests within Jefferson Regional. This role is responsible for providing technical support to end-users across the organization, including troubleshooting hardware, software, and network-related issues. The ideal candidate will have excellent communication skills, a customer service-oriented mindset, and a basic understanding of IT systems, with a focus on providing efficient and effective support in a healthcare environment.

Help Desk I Qualifications:

• High School diploma or equivalent required.
• Associate Degree or Bachelor’s Degree in Information Technology or other related field preferred.
• Certification in CompTIA A+, ITIL Foundation, or equivalent preferred.
• Technical Skills: Basic understanding of Windows operating systems, Microsoft Office Suite, and common IT hardware (e.g., desktops, laptops, printers)
• Soft Skills: Strong problem solving skills, effective communication abilities, and a customer service oriented attitude
• Other Requirements: Ability to handle multiple tasks in a fast paced environment, strong attention to detail, and the ability to work independently or as part of a team
• Preferred Requirements:
• Experience: 0-2 years of experience in IT support or helpdesk role, preferably in a healthcare environment a plus
• Proficient knowledge in windows operating systems, Microsoft Office Suites, and IT hardware.

Benefits & Perks: your health and happiness matters! We offer:

• Competitive Health, Dental, and Vision Insurance
• Short- & Long-Term Disability
• Life Insurance
• Paid Time Off
• Matching Retirement Plans
• Tuition Reimbursement
• And much, much, more!

Jefferson Regional complies with applicable Federal Civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.