HELP DESK I - INFORMATION SYSTEMS-FT-DAYS

Jrmc; Pine Bluff (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Short- & Long-Term Disability

Life Insurance

Paid Time Off

Matching Retirement Plans

Tuition Reimbursement

Job summary

Jefferson Regional Medical Center in Pine Bluff, AR, seeks a Help Desk I - Information Systems to provide frontline IT support for end-users across the organization. This role covers hardware, software, and network issues with a focus on timely, customer-friendly service.

The candidate should have a basic IT background and strong communication skills, with a preference for degrees and IT certifications; healthcare experience is a plus. Regular daytime hours with rotation for on-call will apply.

Qualifications

• High School diploma or equivalent required.
• Associate or Bachelor’s Degree in Information Technology or related field preferred.
• CompTIA A+, ITIL Foundation or equivalent preferred.
• Basic understanding of Windows, Microsoft Office, and IT hardware.
• Strong problem solving, communication, and customer service mindset.
• Ability to multitask in a fast-paced environment; work independently or on a team.

Responsibilities

• Serve as first point of contact for IT issues and requests.
• Troubleshoot hardware, software, and network-related issues across the organization.

Skills

Communication

Customer service

Multitasking

Attention to detail

Education

High School diploma or equivalent

Associate or Bachelor’s Degree in IT or related field preferred

Tools

Windows OS

Microsoft Office

IT hardware

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

HELP DESK I - INFORMATION SYSTEMS-FT-DAYS

Full Time Non-Management Jefferson Regional Main Hospital, Pine Bluff, AR, US

What You Should Know About the Help Desk I:

• Typical Hours: Monday- Friday from 8:00 a.m.- 4:30 p.m. Position will rotate for call.
• This position is based within Jefferson Regional Information Systems Department

Job Summary:

The Helpdesk Level 1 Support Technician is the first point of contact for all IT-related issues and requests within Jefferson Regional. This role is responsible for providing technical support to end-users across the organization, including troubleshooting hardware, software, and network-related issues. The ideal candidate will have excellent communication skills, a customer service-oriented mindset, and a basic understanding of IT systems, with a focus on providing efficient and effective support in a healthcare environment.

Help Desk I Qualifications:

• High School diploma or equivalent required.
• Associate Degree or Bachelor’s Degree in Information Technology or other related field preferred.
• Certification in CompTIA A+, ITIL Foundation, or equivalent preferred.
• Technical Skills: Basic understanding of Windows operating systems, Microsoft Office Suite, and common IT hardware (e.g., desktops, laptops, printers)
• Soft Skills: Strong problem solving skills, effective communication abilities, and a customer service oriented attitude
• Other Requirements: Ability to handle multiple tasks in a fast paced environment, strong attention to detail, and the ability to work independently or as part of a team
• Preferred Requirements:
• Experience: 0-2 years of experience in IT support or helpdesk role, preferably in a healthcare environment a plus
• Proficient knowledge in windows operating systems, Microsoft Office Suites, and IT hardware.

Benefits & Perks: your health and happiness matters! We offer:

• Competitive Health, Dental, and Vision Insurance
• Short- & Long-Term Disability
• Life Insurance
• Paid Time Off
• Matching Retirement Plans
• Tuition Reimbursement
• And much, much, more!

Jefferson Regional complies with applicable Federal Civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.