Help Desk I: Growth & Training in MSP Tech Support

Harbor IT; United States; A distancia; USD 38.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salary

Health, dental, and vision insurance

401(k) with company match

Descripción de la vacante

Harbor IT is seeking an entry-level Help Desk I Technician to join our MSP team in the United States. You will serve as the first point of contact, assist end users, and resolve basic hardware, software, and network issues with a customer-focused attitude.

You’ll learn across Windows 10/11, Microsoft 365, and Active Directory while supporting multiple clients. This role emphasizes growth, teamwork, and ongoing training in a fast-paced IT services firm.

Formación

• Associate degree or equivalent technical training in Information Technology or related field preferred.
• 1–2 years IT support or service desk experience (internship or entry-level MSP experience a plus).
• Industry certifications such as CompTIA A+, Network+, or Microsoft Fundamentals preferred.

Responsabilidades

• Respond promptly to help desk tickets via phone, email, and remote sessions.
• Troubleshoot basic issues related to Windows OS, Microsoft 365, and endpoints.
• Assist with password resets, account setup, and AD/MFA access.
• Escalate complex issues to higher-level support as needed.
• Log and track incidents in the ticketing system with documentation.
• Support routine maintenance tasks like software updates and antivirus checks.
• Maintain communication with users to ensure satisfaction.
• Participate in team meetings and ongoing technical training.

Conocimientos

Foundational IT knowledge

Microsoft 365

Windows 10/11

Active Directory

Problem-solving

Communication

Customer service

Learning mindset

Security-conscious

Educación

Associate degree in IT or related field

CompTIA A+ or Network+ certificate

Microsoft Fundamentals certificate

Herramientas

Active Directory tooling

Office 365 admin tools

Remote session tools

Descripción del empleo

Harbor IT is seeking an entry-level Help Desk I Technician to join our MSP team in the United States. You will serve as the first point of contact, assist end users, and resolve basic hardware, software, and network issues with a customer-focused attitude.

You’ll learn across Windows 10/11, Microsoft 365, and Active Directory while supporting multiple clients. This role emphasizes growth, teamwork, and ongoing training in a fast-paced IT services firm.