Entry-Level IT Help Desk Technician - MSP Support

Rippling, Inc.; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Harbor IT is looking for an entry-level Help Desk I Technician to serve as the first point of contact for client support across multiple accounts. You will troubleshoot basic hardware, software, and network issues with a friendly, customer-focused approach in a fast-paced MSP setting.

Ideal candidates have foundational IT knowledge, familiarity with Microsoft 365, Windows 10/11, and Active Directory, plus a strong desire to learn and grow within the team.

Qualifications

• Entry-level IT support role with basic hardware/software/network knowledge.
• Associate degree or equivalent training preferred.
• Familiarity with Microsoft 365, Windows OS, and AD environments encouraged.

Responsibilities

• Respond to help desk tickets via phone, email, and remote sessions.
• Troubleshoot basic Windows, Office 365, and endpoint issues.
• Assist with password resets and user access tasks (AD, MFA).
• Escalate complex issues to higher levels when needed.
• Log incidents in the ticketing system with clear notes.
• Support routine maintenance like updates and antivirus checks.
• Communicate clearly with users and participate in training.

Skills

Hardware basics

Microsoft 365

Windows 10/11

Active Directory

Customer service

Problem solving

Learning mindset

Security awareness

Education

Associate degree in IT

Tools

Remote support tools

Ticketing system

Job description

Harbor IT is looking for an entry-level Help Desk I Technician to serve as the first point of contact for client support across multiple accounts. You will troubleshoot basic hardware, software, and network issues with a friendly, customer-focused approach in a fast-paced MSP setting.

Ideal candidates have foundational IT knowledge, familiarity with Microsoft 365, Windows 10/11, and Active Directory, plus a strong desire to learn and grow within the team.