Help Desk I

Rippling, Inc.; United States; Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Harbor IT is looking for an entry-level Help Desk I Technician to serve as the first point of contact for client support across multiple accounts. You will troubleshoot basic hardware, software, and network issues with a friendly, customer-focused approach in a fast-paced MSP setting.

Ideal candidates have foundational IT knowledge, familiarity with Microsoft 365, Windows 10/11, and Active Directory, plus a strong desire to learn and grow within the team.

Qualifikationen

• Entry-level IT support role with basic hardware/software/network knowledge.
• Associate degree or equivalent training preferred.
• Familiarity with Microsoft 365, Windows OS, and AD environments encouraged.

Aufgaben

• Respond to help desk tickets via phone, email, and remote sessions.
• Troubleshoot basic Windows, Office 365, and endpoint issues.
• Assist with password resets and user access tasks (AD, MFA).
• Escalate complex issues to higher levels when needed.
• Log incidents in the ticketing system with clear notes.
• Support routine maintenance like updates and antivirus checks.
• Communicate clearly with users and participate in training.

Kenntnisse

Hardware basics

Microsoft 365

Windows 10/11

Active Directory

Customer service

Problem solving

Learning mindset

Security awareness

Ausbildung

Associate degree in IT

Tools

Remote support tools

Ticketing system

Jobbeschreibung

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.

Position Overview

The Help Desk I Technician serves as the first point of contact for customer support issues across multiple clients. You’ll assist end users with troubleshooting and resolving basic hardware, software, and network problems while maintaining a professional, customer-focused attitude. This entry-level position is ideal for someone passionate about technology and eager to learn in a fast-paced MSP environment.

Key Responsibilities

• Respond promptly to help desk tickets and incoming support requests via phone, email, and remote session tools.
• Troubleshoot and resolve basic issues related to Windows operating systems, Microsoft Office 365, and endpoint devices.
• Assist with password resets, account setup, and user access issues (Active Directory, MFA, etc.).
• Escalate complex issues to higher-level support when necessary.
• Log and track all incidents in the ticketing system with accurate documentation.
• Support routine maintenance tasks such as software updates, antivirus checks, and system monitoring.
• Maintain strong communication and follow-up with users to ensure satisfaction.
• Participate in team meetings and ongoing technical training.

Qualifications & Skills:

• Foundational knowledge of computer hardware, software, and networking concepts.
• Familiarity with Microsoft 365, Windows 10/11, and Active Directory environments.
• Excellent problem-solving, communication, and customer service skills.
• Strong desire to learn and grow within an MSP setting.
• Security-conscious mindset and attention to detail.

Education & Experience:

• Associate degree or equivalent technical training in Information Technology or a related field preferred.
• 1–2 years of IT support or service desk experience (internship or entry-level MSP experience a plus).
• Industry certifications such as CompTIA A+, Network+, or Microsoft Fundamentals preferred.
• Collaborative team culture with mentorship and career advancement opportunities.
• Exposure to multiple client environments and evolving technologies.

Competitive base salary commensurate with experience