Help Desk Engineer L1/L2 – Windows, AD & ITSM (Onsite)

Astir IT Solutions, Inc.; Erie (Erie County); On-site; USD 45,000 - 65,000; Full time

Job summary

Astir IT Solutions, Inc. is seeking Help Desk Engineers (L1/L2) for an onsite Erie, PA role. This 12+ month contract requires a strong foundation in Windows OS, basic networking, and hardware troubleshooting.

Candidates should be proficient with Active Directory, user accounts, and ITSM tools like ServiceNow, Jira, or Remedy. Excellent communication and customer service skills are essential. Typical assignments include first-line and second-line support, troubleshooting hardware and software

Qualifications

• Bachelor’s degree or diploma in IT, Computer Science, or related field.
• 3+ years of experience for L1, 3–6+ years for L2 roles.
• Strong knowledge of Windows OS, basic networking, and hardware troubleshooting.
• Experience with Active Directory, user account management, and access control.
• Familiarity with ITSM tools (ServiceNow, Jira, Remedy, etc.).
• Good communication and customer service skills.

Skills

Windows OS

Networking basics

Hardware troubleshooting

Active Directory

User accounts

Access control

Customer service

Education

Bachelor’s degree in IT/CS

Tools

ServiceNow

Jira

Remedy

Job description

Astir IT Solutions, Inc. is seeking Help Desk Engineers (L1/L2) for an onsite Erie, PA role. This 12+ month contract requires a strong foundation in Windows OS, basic networking, and hardware troubleshooting.

Candidates should be proficient with Active Directory, user accounts, and ITSM tools like ServiceNow, Jira, or Remedy. Excellent communication and customer service skills are essential. Typical assignments include first-line and second-line support, troubleshooting hardware and software