Help Desk Engineers - L1/L2 Support

Active Alliance; Erie (Erie County); On-site; USD 42,000 - 68,000; Full time

Job summary

Active Alliance is seeking an IT Support professional for a 12+ month contract in Erie, PA. The role requires hands-on experience with Windows OS, networking basics, and AD management to support end-users onsite.

The ideal candidate will demonstrate strong customer service skills and effective communication, with 3+ years for L1 or 3–6+ years for L2 roles, and familiarity with ServiceNow/Jira/Remedy for ticketing and incident handling.

Qualifications

• Bachelor’s degree in IT/CS required.
• 3+ years for L1, 3–6+ years for L2 roles.
• Strong knowledge of Windows OS and basic networking.
• Experience with Active Directory and access control.
• Familiarity with ITSM tools (ServiceNow, Jira, Remedy).
• Good communication and customer service skills.

Skills

Windows OS

Networking basics

Hardware troubleshooting

Active Directory

Customer service

Communication

Education

Bachelor’s degree in IT/CS

Tools

ServiceNow

Jira

Remedy

Job description

Required Skills & Qualifications

• Bachelor’s degree or diploma in IT, Computer Science, or related field.
• 3+ years of experience for L1, 3–6+ years for L2 roles.
• Strong knowledge of Windows OS, basic networking, and hardware troubleshooting.
• Experience with Active Directory, user account management, and access control.
• Familiarity with ITSM tools (ServiceNow, Jira, Remedy, etc.).
• Good communication and customer service skills.

Erie, PA 16503 (Day 1 onsite)

12+ months contract