Help Desk/Data Analyst – Election Operations Support

GTS Technology Solutions; Dallas (TX); On-site; USD 25,000 - 41,000; Full time

Job summary

GTS Technology Solutions is seeking a contract Help Desk/Data Analyst to support election operations in Dallas, TX, onsite at a central operations center. The role blends ticket response with high-volume outbound calls and meticulous data tracking using advanced Excel.

The assignment runs October 7, 2026 through November 10, 2026, with a fast-paced environment and shifting priorities. Strong Excel skills, accurate reporting, and a willingness to work extended voting hours are essential.

Qualifications

• 2+ years in help desk or service desk roles.
• Strong phone communication and high-volume outbound calling experience.
• Excel proficiency with advanced formulas and data analysis.
• Ability to stay calm, organized, and accurate in a fast-paced environment.
• Background check required before start date.
• Availability for full assignment Oct 7, 2026 – Nov 10, 2026.
• Advanced Excel skills: XLOOKUP, INDEX/MATCH, SUMIFS, COUNTIFS, pivot tables, data validation.

Responsibilities

• Monitor the help desk ticket queue and respond to requests from polling locations.
• Place outbound calls to polling locations, election judges, and staff to resolve issues and confirm status.
• Track, update, and escalate issues to ensure timely resolution.
• Maintain logs, trackers, and status reports in Excel.
• Reconcile and analyze election operations data, report findings to leadership.
• Build/update spreadsheets using advanced formulas, pivot tables, and filters.
• Support leadership with quick data pulls as priorities shift during the day.

Skills

Help desk

Ticket monitoring

Phone communication

Excel

Outlook

XLOOKUP

INDEX/MATCH

SUMIFS

Pivot tables

Macros

Power Query

Data reconciliation

Tools

Power Query

Macros

Outlook

XLOOKUP

INDEX/MATCH

Pivot tables

Job description

This contract Help Desk/Data Analyst role supports election operations from a central operations center in Dallas, Texas, covering early voting and Election Day. The position combines help desk ticket response, high-volume outbound calls, and data tracking and reconciliation using advanced Excel.

Role Overview

You will work onsite in the central operations center supporting early voting and Election Day activities. The work is fast-paced and requires accurate follow-through, clear communication, and reliable reporting as priorities shift throughout the day. The assignment runs from October 7, 2026 through November 10, 2026.

Responsibilities

• Monitor the help desk ticket queue and respond to requests from polling locations
• Place outbound calls to polling locations, election judges, and other election personnel to resolve issues and confirm status
• Track, update, and escape issues to ensure timely resolution
• Maintain accurate logs, trackers, and status reports in Excel
• Reconcile and analyze election operations data, identify inconsistencies, and report findings to leadership
• Build and update spreadsheets using advanced formulas, pivot tables, and filters
• Support leadership with quick data pulls as priorities change throughout the day

Work Breakdown

• 75% Help Desk
• 25% Administrative and Excel-based work

Work Schedule

• Voting days: 6:30 AM to 7:30 PM (Oct 19 to 24, Oct 26 to 30, and Nov 3)
• Sunday voting: 11:00 AM to 7:00 PM (Oct 25)
• All other days: 8:00 AM to 4:30 PM

Required Skills and Qualifications

• Help desk, service desk, call center, or customer support experience, including ticket monitoring (2 years required)
• Strong phone communication skills and comfort making high-volume outbound calls (1 year required)
• Proficiency in Excel and Outlook
• Ability to stay calm, organized, and accurate in a fast-moving environment
• Must pass a background check before starting
• Availability for the full assignment, including extended voting-day hours
• Advanced Excel skills: XLOOKUP, INDEX/MATCH, SUMIFS, COUNTIFS, pivot tables, advanced filtering, and data validation (2 years required)
• Experience with macros and Power Query
• Experience reconciling large data sets and identifying anomalies
• Dallas, TX 75202 (Required)

Technologies

• Excel
• Outlook
• XLOOKUP
• INDEX/MATCH
• SUMIFS
• COUNTIFS
• Pivot tables
• Data validation
• Advanced filtering
• Macros
• Power Query

Compensation

$0.01 per hour

Location and Employment Details

• Location: Dallas, TX 75202 (onsite)
• Employment type: Contract
• Work location: In person

Assignment Dates and Background Check

• Assignment dates: October 7, 2026 through November 10, 2026
• Background check: Must pass a satisfactory standard criminal background check upon hire