Help Desk Coordinator Hybrid Tech Support & Festival Onsite

Niceboard; Boulder (CO); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health, vision, dental insurance

25 paid Institute holidays + vacation

Paid sick leave

Employee Wellness initiatives

401(k) with 3% employer contribution

Sundance Film Festival passes

Job summary

Sundance Institute is seeking a Coordinator, Help Desk to deliver rapid end-user support and coordinate hardware/software needs at a hybrid onsite role in the Boulder, CO area. The position includes travel to Sundance events and onsite support during the festival.

Responsibilities include setting up workstations, managing Google Drive access, software updates, and training, with on-call hours and the possibility of remote work at times.

Qualifications

• 2 years of experience configuring and administering Mac/PC mixed environment.
• Valid driver’s license and successful completion of MVR background check.
• Great customer support skills and the ability to explain complex technical issues in easy to understand terms.
• Ability to de-escalate tense situations and upset end-users.
• Ability to work autonomously and in a team environment.
• Experience with network switches, network cabling, configuration and troubleshooting of network printers and copiers.
• Knowledge of Google Apps for business, including Gmail, Docs, Sheets, and Slides.
• Outstanding verbal, written, and interpersonal communication skills required to work effectively with a wide variety of people.
• Excellent organizational skills with the ability to multitask.
• Experience with video conference, audiovisual equipment, and projectors preferred.
• Experience with Help Desk issue tracking software preferred.
• Legal authorization to work in the United States.

Responsibilities

• Provide rapid response for end-user support and coordinate hardware/software needs via ticketing, calls and emails.
• Provide critical onsite support during Sundance Film Festival.
• Set up, configure, and test new employee workstations; conduct tech orientations and ongoing training.
• Manage access to files in Google Drive and Shared Drives; administer software updates and patches.
• Maintain printers, replace toner, and manage loaned hardware; coordinate inventory and checkout/checkin.
• Install and manage Zoom and Slack; ensure phone provisioning and video conferencing capabilities.
• Travel to Festival and other worksites for setup and support; respond to onsite tech issues as needed.

Skills

Customer support

Communication skills

Teamwork

De-escalation

Autonomy

Mac/PC administration

Google Apps (G Suite)

Technical troubleshooting

On-site hardware support

Tools

Zoom

Slack

Google Apps

G Suite

Ticketing software

Job description

Sundance Institute is seeking a Coordinator, Help Desk to deliver rapid end-user support and coordinate hardware/software needs at a hybrid onsite role in the Boulder, CO area. The position includes travel to Sundance events and onsite support during the festival.

Responsibilities include setting up workstations, managing Google Drive access, software updates, and training, with on-call hours and the possibility of remote work at times.