Festival Coordinator, Technology Services

Sundance Institute; Boulder (CO); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid sick leave

Institute holidays

Employee assistance program

Employee wellness initiatives

Sundance Film Festival passes andbenef

Job summary

The Festival Coordinator, Technology Services at Sundance Institute supports the film festival's tech operations in Boulder, coordinating inventory, setting up workstations, and running cables to meet deadlines.

Working under the Manager, Help Desk, this temporary full-time role requires on-site and hybrid work, with occasional evenings and weekends during festival periods, and entails collaborating with volunteers to ensure reliable tech services across venues.

Qualifications

• 1-2 years experience with tech support.
• Valid driver’s license and successful completion of MVR background check.
• Strong communication skills to work effectively with a variety of people.
• Excellent organizational skills.
• Ability to move items up to 50 lbs.
• Basic knowledge of Windows OS (Windows 10/11) and MacOS 12-14; Office, Google Chrome, and Google Suite basics.
• Basic networking and troubleshooting skills preferred.
• Knowledge of Boulder, CO is a plus.
• Legal authorization to work in the United States.

Responsibilities

• Answering tier one help desk support tickets and escalating as necessary.
• Running tech cables and wires while ensuring adherence to safety measures.
• Setting up, configuring, and testing all venue workstations to ensure functionality by deadlines.
• Tracking and organizing hardware inventory.
• Conducting hardware and software repairs including administering OS and software updates and patches.
• Deploying network and hardware items to all venues.
• Helping to direct and coordinate assigned tech volunteers.
• Providing general project and administrative support for the team as needed.

Skills

Tech support

Communication

Organization

Physical stamina

OS knowledge

Networking basics

Job description

Festival Coordinator, Technology Services

The Festival Coordinator, Technology Services is charged with taking inventories and deploying tech equipment, setting up workstations, and running tech wiring.

Working closely under the Manager, Help Desk, the Festival Coordinator, Technology Services supports Sundance Institute’s commitment to discover, support, and inspire independent film and media artists from the United States and around the world, and to introduce audiences to their new work.

This temporary position works full time (40 hours per week) from Wednesday, December 16, 2026 through Tuesday, February 2, 2027 and will be required to work extended hours, including some evenings, weekends, and holidays to meet key deadlines and respond to on-call needs as assigned. This position is based out of our Boulder, CO office in order to work onsite in a hybrid capacity throughout its employment.

Top priorities include but are not limited to…

Answering tier one help desk support tickets and escalating as necessary.

Running tech cables and wires while ensuring adherence to safety measures.

Setting up, configuring, and testing all venue workstations to ensure functionality by deadlines.

Tracking and organizing hardware inventory.

Conducting hardware and software repairs including administering OS and software application updates and patches on workstations.

Deploying network and hardware items to all venues.

Helping to direct and coordinate assigned tech volunteers.

Providing general project and administrative support for the team as needed.

You have the following direct or transferable skill sets:

1-2 years experience with tech support.

Valid driver’s license and successful completion of MVR background check.

Strong communication skills to work effectively with a variety of people.

Excellent organizational skills.

Ability to move items up to 50 lbs.

Basic knowledge of Windows operating systems (Windows 10, Windows 11) and MacOS 12-14, and common computer applications including Office, Google Chrome, Google Suite for Business preferred.

Basic networking and troubleshooting skills preferred.

Knowledge of Boulder, CO is a plus.

Legal authorization to work in the United States.

You will be successful in this role if you...

Prioritize to balance multiple tasks and adapt to shifts in work.

Demonstrate thoughtful technical troubleshooting skills.

Communicate effectively across internal and external constituents.

In addition to an hourly pay of $22.25, this position* is eligible for benefits & perks, highlights include:

Paid sick leave and Institute holidays

Employee assistance program

Employee Wellness Initiatives

Sundance Film Festival passes and benefits (varies each year)