Help Desk Analyst: Windows, Microsoft 365 & Onsite Support

Actalent; Topeka (KS); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability (short/long-term)

Health Spending Account

Transportation benefits

Employee Assistance Program

PTO/Vacation/Sick Leave

Job summary

Actalent is seeking a Help Desk Analyst in Topeka, KS to diagnose, troubleshoot, and resolve incidents and service requests for Windows workstations, Microsoft 365, and mobile devices. You will deliver strong customer service and document issues in ServiceNow, supporting onboarding and access provisioning.

This contract role requires a reliable team player who can prioritize effectively, follow security procedures, and participate in after-hours on-call shifts as needed.

Qualifications

• 2+ years of experience supporting end users in a Service Desk or similar environment.
• Strong customer service and communication skills.
• Experience with Windows 10/11 and Microsoft 365.
• Familiarity with ServiceNow for incident management.
• ITIL Foundations or related certifications preferred.

Responsibilities

• Diagnose, troubleshoot, and resolve incidents and service requests for Windows workstations, Microsoft 365 services, and mobile devices.
• Deliver excellent customer service through professional communication and problem-solving.
• Document, track, and manage incidents and requests through ServiceNow while meeting SLAs.
• Support user onboarding, access provisioning, password resets, MFA enrollment and related IAM processes.
• Follow security standards and policies to safeguard company systems and information.
• Collaborate with IT teams to resolve incidents and improve service delivery.
• Participate in projects, testing, and documentation updates as assigned.
• Support adoption of productivity and collaboration tools.

Skills

Customer service

Troubleshooting

Communication

Prioritization

Tools

ServiceNow

Windows 10/11

Microsoft 365

Job description

Actalent is seeking a Help Desk Analyst in Topeka, KS to diagnose, troubleshoot, and resolve incidents and service requests for Windows workstations, Microsoft 365, and mobile devices. You will deliver strong customer service and document issues in ServiceNow, supporting onboarding and access provisioning.

This contract role requires a reliable team player who can prioritize effectively, follow security procedures, and participate in after-hours on-call shifts as needed.