Help Desk Analyst (Tier I) - 9-Month Contract, Denver

SalesFirst Recruiting, LLC; Denver (CO); On-site; USD 42,000 - 60,000; Full time

Job summary

SalesFirst Recruiting, LLC has a direct client in Denver, CO seeking a Help Desk Analyst for up to 9 months. The role provides Tier I support for myColorado customers, diagnosing and resolving software and hardware issues on desktops and mobile devices, and escalating when necessary.

The incumbent will follow incident management procedures and ensure timely ticket updates. Typical duties include installing and supporting specified software, adhering to SLAs, and providing clear communication to

Qualifications

• Associate's Degree in a related area.
• 1 year or equivalent experience in the field.

Responsibilities

• Provides Tier I support for myColorado customers.
• Analyzes, diagnoses and resolves software and hardware issues on desktop and mobile devices.
• Escalates incidents as needed and documents them in the Incident Management system.
• Communicates status to users and maintains SLA adherence.

Education

Associate's Degree

Job description

SalesFirst Recruiting, LLC has a direct client in Denver, CO seeking a Help Desk Analyst for up to 9 months. The role provides Tier I support for myColorado customers, diagnosing and resolving software and hardware issues on desktops and mobile devices, and escalating when necessary.

The incumbent will follow incident management procedures and ensure timely ticket updates. Typical duties include installing and supporting specified software, adhering to SLAs, and providing clear communication to