Customer-Focused Hospitality IT Help Desk – Tier 1

Millennium & Copthorne Hotels; Denver (CO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M"

Paid Time Off & Paid Holidays

Hotel Room Discounts

Employee Assistance Program

Job summary

Millennium Hotels & Resorts is hiring an IT Help Desk Analyst – Tier 1 for our onsite Denver Tech office (5 days in the office). You will provide first-level technical support to employees, diagnose common issues, and escalate complex problems to Tier 2/3 while maintaining a strong customer-service mindset.

The role emphasizes hospitality excellence, responsiveness, and clear communication. Strong problem-solving and documentation skills are essential in a fast-paced corporate IT team.

Qualifications

• High school diploma or equivalent required.
• Associate degree, technical certification, or IT coursework preferred.
• Experience in customer service, hospitality, or service environment is preferred.
• CompTIA A+, Google IT Support, or other entry-level IT certification is a plus, but not required.

Responsibilities

• Provide first-level technical support to employees by phone, email, chat, or in person.
• Diagnose and resolve common hardware, software, network, and system issues.
• Troubleshoot computers, monitors, printers, mobile devices, applications, and peripheral equipment.
• Escalate complex or unresolved issues to Tier 2 or Tier 3 IT resources.
• Log, prioritize, track, and resolve help desk tickets; document troubleshooting steps and resolutions.

Skills

Customer service

Communication

Problem-solving

Hospitality mindset

Education

High school diploma

Associate degree or IT coursework

IT certifications (e.g., CompTIA A+)

Tools

Windows OS

Ticketing system

Business applications

Job description

Millennium Hotels & Resorts is hiring an IT Help Desk Analyst – Tier 1 for our onsite Denver Tech office (5 days in the office). You will provide first-level technical support to employees, diagnose common issues, and escalate complex problems to Tier 2/3 while maintaining a strong customer-service mindset.

The role emphasizes hospitality excellence, responsiveness, and clear communication. Strong problem-solving and documentation skills are essential in a fast-paced corporate IT team.