Frontline IT Service Desk Specialist

Norton Rose Fulbright LLP; Dallas (TX); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) savings plan

Profit sharing

Descripción de la vacante

Norton Rose Fulbright LLP is seeking an IT Service Desk Analyst to deliver first‑level support across hardware, software, and cloud systems for a large, global law firm. You will triage, troubleshoot, and escalate issues while maintaining high‑quality customer service to end users across the firm.

Ideal candidates have 5+ years in IT customer support, strong Windows and M365 skills, and familiarity with tools like Litera, iManage, and Adobe Acrobat. A collaborative, on‑call schedule applies.

Formación

• Associate's degree in information technology or related field required.
• 5+ years related work experience in the field of IT customer support.
• Law firm or professional services environment experience preferred.
• Commitment to customer satisfaction and customer service excellence.
• Proficiency in Windows operating systems, M365, and basic software packages including but not limited to Litera, iManage and Adobe Acrobat products.
• General knowledge of principles and practices regarding computer hardware and software systems with an emphasis in diagnostic and troubleshooting techniques.
• Basic knowledge of TCP/IP networking and troubleshooting.
• Strong diagnostic and problem‑solving skills.
• Ability to effectively manage time and prioritize workload.
• Excellent communication and interpersonal skills.
• Ability to work with people of varied technological skills.

Responsabilidades

• Provide first level support for ongoing business operations, IT initiatives, upgrades, and rollouts.
• Provide technical support by telephone, email, instant message or remote sessions.
• Diagnose and resolve hardware and software issues across desktops, laptops, mobile devices, printers and peripherals.
• Escalate unresolved issues to second and third tier support as needed.

Conocimientos

Customer service

Troubleshooting

Windows OS

M365

Litera

iManage

Adobe Acrobat

Educación

Associate's degree in information technology or related field

Herramientas

Litera

iManage

Adobe Acrobat

Descripción del empleo

Norton Rose Fulbright LLP is seeking an IT Service Desk Analyst to deliver first‑level support across hardware, software, and cloud systems for a large, global law firm. You will triage, troubleshoot, and escalate issues while maintaining high‑quality customer service to end users across the firm.

Ideal candidates have 5+ years in IT customer support, strong Windows and M365 skills, and familiarity with tools like Litera, iManage, and Adobe Acrobat. A collaborative, on‑call schedule applies.