Help Desk Analyst I - Workday & ERP Support

Georgia Department of Revenue; Atlanta (GA); On-site; USD 38,000 - 50,000; Full time

Job summary

State Accounting Office in Georgia is seeking a Help Desk Analyst 1 to provide first-line support for SAO Workday applications and related ERP systems. You will handle voice calls and service requests, triage issues, and guide users through complex processes.

The role requires strong communication skills, customer service experience, and familiarity with ERP tools like Workday and Concur. This is a day shift in a state agency with robust benefits.

Qualifications

• High school diploma or GED and six months of customer service experience.
• Experience supporting ERP applications (Workday, PeopleSoft, SAP) or in a help desk role.
• Strong communication and problem-solving skills.

Responsibilities

• Provide technical support for SAO Workday applications.
• Answer voice calls and service tickets using the CRM system.
• Triage requests, analyze issues, and determine corrective actions.
• Navigate Workday HCM and Financials modules and Concur for state travel.
• Monitor trends and adhere to KPI metrics.

Skills

Customer service

Education

High school diploma or GED

Tools

Workday

Oracle CRM

Concur

PeopleSoft/SAP

Job description

State Accounting Office in Georgia is seeking a Help Desk Analyst 1 to provide first-line support for SAO Workday applications and related ERP systems. You will handle voice calls and service requests, triage issues, and guide users through complex processes.

The role requires strong communication skills, customer service experience, and familiarity with ERP tools like Workday and Concur. This is a day shift in a state agency with robust benefits.