IT Help Desk Specialist - Fast, Friendly User Support

The John R. White Company; Birmingham, Northern (AL, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

The John R. White Company seeks an IT Help Desk Analyst to join its IT support team in Birmingham. You will provide first-line support to internal users, troubleshoot hardware, software and network issues, and guide users through solutions to ensure smooth operations.

You will use remote tools, document incidents, and help maintain the IT environment, including security practices and assets. Strong communication and problem-solving are essential for improving user experiences.

Job description

The John R. White Company seeks an IT Help Desk Analyst to join its IT support team in Birmingham. You will provide first-line support to internal users, troubleshoot hardware, software and network issues, and guide users through solutions to ensure smooth operations.

You will use remote tools, document incidents, and help maintain the IT environment, including security practices and assets. Strong communication and problem-solving are essential for improving user experiences.