IT Analyst I (Onsite)

ScionHealth; Andalusia (AL); On-site; USD 48,000 - 70,000; Full time

Job summary

Andalusia Health in Andalusia, AL is seeking an IT&S Coordinator to oversee daily IT operations within a healthcare facility. You will coordinate helpdesk activities, manage user access, support desktop deployments, and liaise with on-site vendors to ensure system reliability and compliance.

Applicants should have healthcare IT experience, strong customer service, and a solid understanding of HIPAA and cybersecurity best practices.

Qualifications

• High School Diploma or equivalent (required).
• Associate degree in IT, Computer Science, or related field (preferred).
• CompTIA A+ or Microsoft certification upon hire (preferred).
• 2+ years experience in IT support/helpdesk (preferred).
• Healthcare or hospital setting experience preferred.

Responsibilities

• Serves as the primary onsite contact for IT-related issues, escalating unresolved problems as needed.
• Coordinates and tracks helpdesk tickets to ensure timely communication and follow-up with end users.
• Assists in setup, configuration, and deployment of desktop computers, printers, mobile devices, and peripheral equipment.
• Supports user access requests and terminations, ensuring proper documentation and compliance.
• Maintains an up-to-date inventory of IT assets and software licenses.
• Coordinates onsite IT vendor visits and manages service/maintenance scheduling.
• Participates in facility orientation for new employees regarding IT policies and systems usage.
• Assists with IT systems testing, application updates, downtime planning, and data recovery processes.
• Communicates IT policies and procedures clearly to end users and promotes safe computing practices.
• Supports training initiatives and contributes to IT documentation and knowledgebase updates.

Skills

Windows OS

Microsoft Office

Basic networking

Remote support tools

IT asset tracking

User account management

Communication

Customer service

HIPAA/compliance

Healthcare IT best practices

Education

High School Diploma or equivalent

Associate degree in IT or related field

Job description

Description

Join Andalusia Health in Andalusia, AL, an 88-bed, Joint Commission–accredited hospital that has earned chest pain and heart failure accreditations, and designation as a Baby-Friendly hospital. Andalusia delivers a broad range of inpatient and outpatient specialty services while embracing a shared commitment to patient safety and high-quality care.

Grow your career with Andalusia, where we value your contributions to the community we serve.

Job Summary

• The IT&S Coordinator supports day-to-day information technology operations within a healthcare facility by coordinating helpdesk activities, user access management, software/hardware support, and on-site vendor relations. This role ensures timely and effective IT support, contributes to system reliability and user satisfaction, and helps maintain compliance with corporate and regulatory standards.

Essential Functions

• Serves as the primary onsite contact for IT-related issues, escalating unresolved problems as needed.


• Coordinates and tracks helpdesk tickets ensures timely communication and follow-up with end users.


• Assists in setup, configuration, and deployment of desktop computers, printers, mobile devices, and peripheral equipment.


• Supports user access requests and terminations, ensuring proper documentation and compliance.


• Maintains an up-to-date inventory of IT assets and software licenses.


• Coordinates onsite IT vendor visits and manages service/maintenance scheduling.


• Participates in facility orientation for new employees regarding IT policies and systems usage.


• Assists with IT systems testing, application updates, downtime planning, and data recovery processes.


• Communicates IT policies and procedures clearly to end users and promotes safe computing practices.


• Supports training initiatives and contributes to IT documentation and knowledgebase updates.

Knowledge/Skills/Abilities/Expectations

• Familiarity with Windows OS, Microsoft Office, basic networking, and remote support tools.


• Knowledge of IT asset tracking and user account management practices.


• Excellent communication and customer service skills.


• Ability to organize, prioritize, and troubleshoot multiple technical issues.


• Working knowledge of HIPAA, cybersecurity, and healthcare IT best practices preferred.

Qualifications

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Required)


• Associate’s Degree in Information Technology, Computer Science, or related field (Preferred)

Licenses/Certifications

• CompTIA A+ Certification or Microsoft or similar Upon Hire (Preferred)

Experience

• 2+ years experience in an IT support or helpdesk role (Preferred)


• Prior Experience in a healthcare or hospital setting (Preferred)