Help Desk Analyst I — Frontline IT Support (Healthcare)

SGMC Health; Valdosta (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Low Healthcare Insurance Premiums

401(k) with employer match

Paid Time Off

Employee discounts

Company paid life insurance

Short-Term and Long-Term Disability

Cancer Insurance

Accident Insurance

Pet Insurance

Tuition Reimbursement

On-the-job training and skills dev

Opportunities for growth and promotion

Employee Assistance Program

Job summary

The Help Desk Analyst I at SGMC Health serves as the frontline contact for all information systems incidents and service requests, including EPIC EMR and enterprise applications. You will work within the Help Desk/NOC, coordinating Tier 1 support and ensuring reliable operations in a healthcare setting where system availability impacts patient care.

We seek candidates with 1–2 years in IT support, strong communication, and a CompTIA A+ certification or willingness to obtain it within 6 months.

Qualifications

• 1–2 years in an information systems or technology support role with customer interaction.
• Desirable: CompTIA A+ certification or willingness to obtain within 6 months.
• Experience diagnosing OS issues (Windows or macOS) and applying fixes.

Responsibilities

• Frontline point of contact for all SGMC Health IS incidents and service requests.
• Coordinate and execute Tier 1 Help Desk and computer operations functions.
• Support enterprise applications, EPIC EMR, and information security systems.

Skills

Customer support

Technical troubleshooting

Printer & peripherals

Hardware/OS issues

Education

High School Diploma or GED

Associate Degree in CS/IS

Vocational/Technical Degree

CompTIA A+ certification

Job description

The Help Desk Analyst I at SGMC Health serves as the frontline contact for all information systems incidents and service requests, including EPIC EMR and enterprise applications. You will work within the Help Desk/NOC, coordinating Tier 1 support and ensuring reliable operations in a healthcare setting where system availability impacts patient care.

We seek candidates with 1–2 years in IT support, strong communication, and a CompTIA A+ certification or willingness to obtain it within 6 months.