Help Desk Analyst I

KPMG US; New York (NY); On-site; USD 47,000 - 101,000; Full time

Job summary

A leading company is seeking a Help Desk Analyst I to join their Digital Nexus technology organization. The role involves supporting application lifecycle processes, providing access guidance, and maintaining knowledge base articles. Ideal candidates will have strong communication and problem-solving skills, with a preference for those holding a Bachelor's degree.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k)

Qualifications

• Minimum one year of experience analyzing ticket data.
• Knowledge of ITIL, especially Incident and Request Management.

Responsibilities

• Support application lifecycle processes for employee and client accounts.
• Develop and maintain knowledge base articles.

Skills

Communication

Problem-Solving

Analytical Skills

Education

Bachelor's degree

Tools

ServiceNow

SharePoint

Job description

Join to apply for the Help Desk Analyst I role at KPMG US.

Known for being a great place to work and build a career, KPMG provides audit, tax, and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients and supported by a culture that encourages individual development, embraces inclusivity, rewards innovation, and supports our communities. We are consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360, and others. If you're passionate about your future, join our team.

KPMG is seeking a Help Desk Analyst I to join our Digital Nexus technology organization.

Responsibilities:

1. Support application lifecycle processes, including onboarding and offboarding of employee and client accounts.
2. Utilize subject matter knowledge and elevated administrative permissions to provide appropriate application access and guidance to employees and clients.
3. Develop and maintain knowledge base articles for team members, the Digital Desk, and internal customers.
4. Act as a liaison between employees/customers and Tier three support teams.
5. Serve as an escalation point for Digital Desk analysts.

Qualifications:

1. Minimum one year of recent experience analyzing ticket data for decision-making, with familiarity with IT Service Management ticketing systems (ServiceNow preferred).
2. Bachelor's degree from an accredited college or university is preferred.
3. Organized, self-motivated, able to work independently, multi-task, prioritize, and stay calm under pressure.
4. Knowledge of ITIL, especially Incident and Request Management; technical support experience with web-based applications and SharePoint.
5. Strong communication, problem-solving, analytical skills, and ability to learn new applications quickly and adapt to process changes.
6. Must be authorized to work in the U.S. without sponsorship now or in the future; no visa sponsorship available.

KPMG complies with all local/state regulations regarding salary disclosures. Salary ranges vary by location and are based on relevant factors. Our Total Rewards package includes medical, dental, vision, disability, life insurance, 401(k), and well-being benefits. Additional details are available on our Careers site.

Follow this link for salary ranges outside CA: https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6179_9_25

California Salary Range: $47,200 - $101,000.

KPMG is an equal opportunity employer and complies with all applicable laws. We do not currently require vaccination or testing for COVID-19 unless mandated by law. We consider applicants with arrest and conviction records in accordance with applicable laws.