IT Helpdesk Analyst

Xfinity; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading telecommunications company is seeking an Analyst to assist in analyzing and reporting on business systems. The role involves preparing detailed reports, analyzing performance gaps, and supporting system testing. Ideal candidates will have a Bachelor's degree and knowledge in data analytics, with a focus on customer experience.

Qualifications

• Bachelor's degree preferred, or equivalent coursework and experience.
• 0-2 years of relevant work experience.
• Knowledge in Customer Experience (CX) and data analytics preferred.

Responsibilities

• Assists in preparing detailed reporting to drive improvements.
• Analyzes issues and identifies performance gaps.
• Supports the testing of systems to ensure requirements are met.

Skills

Analytics

Customer Experience (CX)

Teamwork

Education

Bachelor's Degree

Tools

Tableau

Job description

Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content. Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising. Our ad tech division FreeWheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels.

Job Summary

Responsible for assisting in analyzing and reporting on systems and objectives through research and a basic understanding of business systems.

Job Description

Core Responsibilities

• Assists in preparing detailed reporting from which improvements will be driven.
• Analyzes issues, identifies the process area with performance gaps and supports the teams in resolving them.
• Assists in the analysis of business and user needs, documenting requirements and revising existing system logic.
• Develops and maintains regular reporting in the form of scorecards and KPI reports.
• Supports the testing of the systems to ensure that the requirements are met.
• Provides reports/data to more experienced Analysts for determining system integrity.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

What we're looking for

• Knowledge in Customer Experience (CX)
• Data analytics and research experience preferred
• Tableau experience a plus

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Analytics, Customer Experience (CX), Teamwork

Compensation

National Pay Range: $20.64 USD-$48.38 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

0-2 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

About the company

Comcast Corporation is an American telecommunications conglomerate headquartered in Philadelphia, Pennsylvania.

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