Help Desk Analyst I

KPMG US; Montvale (NJ); On-site; USD 47,000 - 101,000; Full time

Job summary

Join a leading company as a Help Desk Analyst I, where you will support application processes and act as a liaison between employees and support teams. This role offers a chance to grow in a collaborative environment with a focus on individual development and community support.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Disability Insurance

Qualifications

• Minimum one year of recent experience analyzing ticket data.
• Familiarity with IT Service Management ticketing systems.

Responsibilities

• Support application lifecycle processes for employee and client accounts.
• Develop and maintain knowledge base articles.

Skills

Communication

Problem Solving

Analytical Skills

Education

Bachelor's degree

Tools

ServiceNow

SharePoint

Job description

Join to apply for the Help Desk Analyst I role at KPMG US.

Known for being a great place to work and build a career, KPMG provides audit, tax, and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence, and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360, and others.

If you're passionate about your future, join our team. KPMG is seeking a Help Desk Analyst I to join our Digital Nexus technology organization.

Responsibilities:

1. Support application lifecycle processes, including onboarding and offboarding of employee and client accounts.
2. Utilize subject matter knowledge and elevated administrative permissions to provide appropriate application access and guidance to employees and clients.
3. Develop and maintain knowledge base articles for team members, Digital Desk, and internal customers.
4. Act as a liaison between employees/customers and Tier three support teams.
5. Serve as an escalation point for Digital Desk analysts.

Qualifications:

1. Minimum one year of recent experience analyzing ticket data for decision-making, with familiarity with IT Service Management ticketing systems (ServiceNow preferred).
2. Bachelor's degree from an accredited college or university is preferred.
3. Organized, self-motivated individual capable of working independently, multitasking, prioritizing, and remaining calm under pressure.
4. Knowledge of ITIL, especially Incident and Request Management; technical experience with web-based applications and SharePoint support.
5. Strong communication, problem-solving, analytical skills, and ability to quickly learn new applications and adapt to process changes.
6. Must be authorized to work in the U.S. without visa sponsorship now or in the future. KPMG will not sponsor visas for this role.

KPMG complies with all local/state salary display regulations. Salary ranges vary by location and are based on relevant factors. Our Total Rewards package includes medical, dental, vision, disability, life insurance, 401(k), and well-being benefits. Additional details are available on our Careers site.

Follow this link for salary ranges outside CA: https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6179_9_25

California Salary Range: $47,200 - $101,000.

KPMG is an equal opportunity employer. We consider all qualified applicants regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected categories. No phone inquiries or agencies, please.

COVID-19 vaccination/testing requirements vary by location and circumstance. We recruit on a rolling basis; apply promptly if interested.

Los Angeles County applicants: Material duties include those listed above. We consider qualified applicants with arrest or conviction records, pursuant to local Fair Chance laws.

Additional Details:

• Seniority level: Associate
• Employment type: Full-time
• Job function: General Business