Help Desk Analyst I

KPMG US; Stamford (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in audit, tax, and advisory services is seeking a Help Desk Analyst I. This role involves supporting application processes, managing ticket data, and liaising with support teams. Ideal candidates are organized, self-motivated, and possess strong communication skills. Join a culture that values individual development and innovation.

Qualifications

• Minimum one year of experience analyzing ticket data.
• Familiarity with IT Service Management ticketing systems.

Responsibilities

• Support application lifecycle processes for employee and client accounts.
• Develop and maintain knowledge base articles.

Skills

Communication

Problem-Solving

Analytical Skills

Education

Bachelor's degree

Tools

ServiceNow

SharePoint

Job description

Join to apply for the Help Desk Analyst I role at KPMG US.

Known for being a great place to work and build a career, KPMG provides audit, tax, and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients and is supported by a culture that encourages individual development, embraces inclusivity, rewards innovation, and supports communities. We are consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360, and others. If you're passionate about your future, join our team.

KPMG is seeking a Help Desk Analyst I to join our Digital Nexus technology organization.

Responsibilities:

1. Support application lifecycle processes, including onboarding and off-boarding of employee and client accounts.
2. Utilize subject matter knowledge and administrative permissions to provide appropriate application access and guidance to employees and clients.
3. Develop and maintain knowledge base articles for team members, Digital Desk, and internal customers.
4. Act as a liaison between employees/customers and Tier three support teams.
5. Serve as an escalation point for Digital Desk analysts.

Qualifications:

• Minimum one year of recent experience analyzing ticket data for decision-making, with familiarity with IT Service Management ticketing systems (ServiceNow preferred).
• Bachelor's degree from an accredited college or university is preferred.
• Organized, self-motivated, with the ability to work independently, multi-task, prioritize, and remain calm and focused.
• Knowledge of ITIL, especially Incident and Request Management; experience with web-based applications and SharePoint support.
• Strong communication, problem-solving, analytical skills, and the ability to learn new applications quickly.
• Must be authorized to work in the U.S. without sponsorship now or in the future; no visa sponsorship available.

Additional information on salary ranges, benefits, and legal compliance is provided on our careers site and via linked resources.