Help Desk Analyst I

KPMG US; Minneapolis (MN); On-site; USD 47,000 - 101,000; Full time

Job summary

A leading company in audit, tax, and advisory services is seeking a Help Desk Analyst I. This role involves supporting application lifecycle processes, managing access, and acting as a liaison between clients and support teams. Ideal candidates will have strong communication and analytical skills, and a Bachelor's degree is preferred. KPMG offers a comprehensive benefits package and encourages qualified candidates to apply promptly.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k)

Well-being Benefits

Qualifications

• Minimum one year of recent experience analyzing ticket data.
• Knowledge of ITIL preferred.

Responsibilities

• Support application lifecycle processes for employee and client accounts.
• Develop and maintain knowledge base articles.
• Act as a liaison between employees/customers and Tier three support.

Skills

Communication

Problem-Solving

Analytical Skills

Education

Bachelor's degree

Tools

ServiceNow

SharePoint

Job description

Join to apply for the Help Desk Analyst I role at KPMG US.

KPMG is known for being a great place to work and build a career, providing audit, tax, and advisory services across key industries. Our culture encourages individual development, inclusivity, innovation, and community support. Recognized among the best companies to work for, we invite passionate individuals to join our team.

We are seeking a Help Desk Analyst I within our Digital Nexus technology organization.

Responsibilities:

1. Support application lifecycle processes, including onboarding and offboarding of employee and client accounts.
2. Utilize subject matter knowledge and administrative permissions to manage application access and guide employees and clients.
3. Develop and maintain knowledge base articles for team members, Digital Desk, and internal customers.
4. Act as a liaison between employees/customers and Tier three support teams.
5. Serve as an escalation point for Digital Desk analysts.

Qualifications:

• Minimum one year of recent experience analyzing ticket data, familiar with IT Service Management ticketing systems (ServiceNow preferred).
• Bachelor's degree from an accredited institution (preferred).
• Organized, self-motivated, able to work independently, multi-task, prioritize, and remain calm under pressure.
• Knowledge of ITIL (Incident and Request Management) preferred; experience with web-based applications and SharePoint support.
• Strong communication, problem-solving, analytical skills, and ability to learn new applications quickly.
• Authorized to work in the U.S. without sponsorship now or in the future; no visa sponsorship available.

KPMG offers a comprehensive benefits package, including medical, dental, vision, disability, life insurance, 401(k), and well-being benefits. Salary ranges vary by location, with California salaries between $47,200 and $101,000. More details can be found on our careers site.

We are an equal opportunity employer, committed to diversity and inclusion, and comply with all applicable laws. No phone inquiries or agency solicitations.

Applicants are considered on a rolling basis. We encourage qualified candidates to apply promptly.