Global Service Desk (GSD) Analyst - Part Time

Long View Systems; United States; Remote; USD 60,000 - 80,000; Part time

Job summary

A leading IT provider is seeking a Part Time Global Service Desk Analyst to enhance customer experience through exceptional support. The role involves tier I support for IT systems, ensuring service excellence while collaborating with a global team. Ideal candidates will have strong communication skills and a passion for customer service. Join a company that values integrity, competence, and fun in the workplace.

Benefits

Recognition programs

Inclusive workplace

Great people and culture

Qualifications

• 2+ years of experience in a technical support role providing tier I support.
• Ability to adapt to changing customer needs and manage high-stress situations.

Responsibilities

• Submit fully documented customer issues into a ticket management system.
• Analyze symptoms, determine urgency, and provide resolution.
• Identify process improvement opportunities.

Skills

Customer Service

Communication

Troubleshooting

Education

A+ Certification

Tools

ITIL Incident Management

Job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?

We are looking for a professional and eager Part Time Global Service Desk Analyst for our Integrated Global Services team located in Calgary, Edmonton, or the greater areas. You will have a direct impact on Long View's success through delivering service excellence while working with a diverse, global team. You will provide tier I support for all IT and communications systems in use at the service desk.

A Day in the Life:

• Submit fully documented customer issues into a ticket management system.
• Analyze symptoms, determine urgency, and provide resolution where possible.
• Dispatch incidents to the appropriate Tier II support group when first call resolution isn't possible, and manage incidents through their lifecycle.
• Understand and assist with internal and external escalations.
• Identify process improvement opportunities and follow up with peers and leads to improve service delivery.

What You Bring:

• 2+ years of experience in a technical support role providing tier I support in a service/help desk environment.
• Professional communication skills, both written and verbal.
• Proven troubleshooting and resolution skills for technical and procedural issues.
• Ability to adapt to changing customer needs and manage high-stress situations professionally.
• Ability to establish rapport among colleagues and clients.
• Excellent customer service skills on calls and in person.

Preferred Qualifications:

• ITIL Incident Management knowledge.
• A+ Certification.

Why Work at Long View:

• Great people and culture.
• Recognition programs.
• FUN is one of our core values.

Salary: $22/hour

Shift Availability:

• Monday - Friday, 6:00 AM - 10:00 AM MST
• Monday - Friday, 7:00 AM - 11:00 AM MST
• Monday - Thursday, 8:00 AM - 12:00 PM MST

Additional hours may be available during busy seasons.

Learn more about our culture and life at Long View on LinkedIn and Instagram!

Long View is committed to building an inclusive, diverse, and equitable workplace. We welcome all applicants and provide accommodations for interviews upon request.