Help Desk Analyst: First-Line IT Support & Onboarding

Irvine Technology Corporation; Plano (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

Irvine Technology Corporation is seeking a Help Desk Technician in Plano, TX. This long-term contract role offers a hands-on IT support path, addressing Windows, hardware, and software issues for onsite and remote employees.

You will manage user accounts in Active Directory and Okta, configure devices, and assist with onboarding and deprovisioning. Strong customer service and tech curiosity are essential to succeed.

Qualifications

• 1-2 years of helpdesk or IT support experience or equivalent hands-on learning.
• Experience troubleshooting Windows, hardware, and productivity apps (Microsoft Office, Google Workspace).
• Familiarity with ticketing systems; basic AD user/group administration; Okta/Jira experience is a plus.

Responsibilities

• Serve as the first point of contact for support requests via ticketing system, phone, and walk-ins.
• Troubleshoot Windows, hardware, software, and basic networking for onsite and remote employees.
• Administer user accounts and access in Active Directory and Okta; provisioning, password resets, and deprovisioning.

Skills

Windows troubleshooting

Active Directory

Customer service

Google Workspace

Education

Bachelor's degree in IT

Tools

Okta

Jira

Job description

Irvine Technology Corporation is seeking a Help Desk Technician in Plano, TX. This long-term contract role offers a hands-on IT support path, addressing Windows, hardware, and software issues for onsite and remote employees.

You will manage user accounts in Active Directory and Okta, configure devices, and assist with onboarding and deprovisioning. Strong customer service and tech curiosity are essential to succeed.