Help Desk Analyst — Fast, Friendly IT Support

StaffSource, LLC; Tennessee; On-site; USD 36,000 - 48,000; Full time

Job summary

StaffSource, LLC in Tennessee is seeking a proactive Help Desk Analyst to be the first point of contact for employee IT support. You will troubleshoot hardware, software, and network issues across devices and manage user accounts in Active Directory or similar systems.

You will document interactions, maintain IT inventory, and assist with onboarding/offboarding, while collaborating with the IT team on projects and process improvements.

Qualifications

• Associate degree in Information Technology, Computer Science, or equivalent experience.
• 1-2 years of experience in a help desk or IT support role.
• Strong knowledge of Windows and macOS operating systems, Microsoft 365 Suite, and common troubleshooting tools.
• Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, or Jira) and remote support tools.
• Basic understanding of networking concepts such as Wi‑Fi, VPN, and IP addressing.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non‑technical users.
• Strong interpersonal skills, a collaborative mindset, and a genuine commitment to team success.
• Ability to prioritize tasks, manage time effectively, and thrive in a fast‑paced environment.

Responsibilities

• Serve as the initial point of contact for IT inquiries via phone, email, or ticketing system, delivering timely solutions.
• Troubleshoot and resolve hardware, software, network, and peripheral issues across laptops, desktops, printers, and mobile devices.
• Manage user accounts, including setup, modification, deactivation, password resets, and permissions in Active Directory or other systems.
• Assist with onboarding and offboarding tasks, including configuring new equipment and secure access.
• Document and track all support interactions in the ticketing system, ensuring accuracy and follow-through.
• Maintain IT inventory and proper equipment allocation and tracking.
• Provide end-user training and guidance on software, hardware, and IT policies.
• Collaborate with the broader IT team on projects like system upgrades and software rollouts.
• Identify recurring issues and recommend solutions to improve efficiency and user satisfaction.

Skills

Windows & macOS

Microsoft 365

Troubleshooting

Communication skills

Team collaboration

Education

Associate degree in IT or related field

Tools

Zendesk

ServiceNow

Jira

Job description

StaffSource, LLC in Tennessee is seeking a proactive Help Desk Analyst to be the first point of contact for employee IT support. You will troubleshoot hardware, software, and network issues across devices and manage user accounts in Active Directory or similar systems.

You will document interactions, maintain IT inventory, and assist with onboarding/offboarding, while collaborating with the IT team on projects and process improvements.