Help Desk Analyst 4

BeyondSOF; Virginia, Northern (MN, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

BeyondSOF is seeking a full-time, in-person customer support specialist to assist the Virginia State Police by handling inquiries via telephone and email. You will become familiar with VSP services, answer questions from the public and agencies, identify root causes, and track requests to provide effective solutions.

The role requires advanced computer skills, strong communication abilities, and experience with Microsoft Office products.

Qualifications

• Advanced computer skills are required.
• Ability to multitask and determine root causes, and implement solutions.
• Strong customer relations skills and good verbal and written communication.
• Proficiency with Microsoft Word, Excel, PowerPoint, Visio and Outlook.

Responsibilities

• Assist and provide customer support by telephone, email and other means.
• Answer questions from the public, business, government agencies and others.
• Identify root causes of problems and implement solutions by gathering and analyzing information.
• Track incoming calls and email requests for assistance.
• Perform other duties as assigned.

Skills

Advanced computer skills

Multitask

Root cause analysis

Customer relations

Verbal communication

Written communication

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Visio

Microsoft Outlook

Job description

Interview Mode: In Person Only

The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the Virginia State Police (VSP) to improve communications with the public and customer services. In addition will:

• Become familiar with VSP services.
• Answer questions from the public, business, government agencies and others.
• Identify the root cause of problems and implement solutions by gathering and analyzing available information.
• Track incoming calls and email requests for assistance.
• Perform other duties as assigned.

The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke , North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.

Knowledge, Skills, and Abilities

Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

Skill Required / Desired Amount of Experience

Advanced computer skills are required that aligns with the Job Description Required 8 Years Ability to multitask and to determine root cause of problems and implement solutions, Required 8 Years Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions Required 8 Years customer relations skills Required 8 Years good verbal and written communication skills Required 8 Years proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) Required 8 Years