Help Desk Analyst 4

Mbi Llc; Richmond (VA); On-site; USD 50,000 - 65,000; Full time

Job summary

A technology solutions company is seeking a Help Desk Analyst to support a job applicant background check program. This role involves interacting with employers to set up and maintain accounts, while requiring strong computer skills and proficiency with Microsoft products. Ideal candidates will possess excellent verbal and written communication skills, alongside significant experience in customer relations and multitasking within dynamic environments. This full-time position is located onsite in Richmond, Virginia.

Qualifications

• 8 years of advanced computer skills.
• 8 years of experience multitasking and resolving issues.
• 8 years of customer relations experience.

Responsibilities

• Interact with employers via various means to maintain accounts.
• Determine employer eligibility and manage account access.

Skills

Advanced computer skills

Ability to multitask

Customer relations skills

Good verbal and written communication skills

Proficiency with Microsoft products

Job description

Overview

The Help Desk Analyst will support VSP’s new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after involvement with a criminal justice event.

Responsibilities

• Interact with employers by email, telephone and other means to set up and maintain employer accounts.
• Determine if an employer is qualified to have a VSP account, set up the account, establish account users, assist with giving users access to the employer ePortal, update account information and user information, and perform other duties as assigned.

Work Location and Hours

Full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.

Knowledge, Skills, and Abilities

• Advanced computer skills aligned with the Job Description.
• Ability to multitask and determine root cause of problems and implement solutions.
• Customer relations skills; good verbal and written communication skills.
• Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

Skill Matrix

• Skill: Advanced computerSkills aligned with the Job Description — Required — 8 years
• Skill: Ability to multitask and determine root cause of problems and implement solutions — Required — 8 years
• Skill: Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions — Required — 8 years
• Skill: Customer relations skills — Required — 8 years
• Skill: Good verbal and written communication skills — Required — 8 years
• Skill: Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) — Required — 8 years

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