Background Check Program Coordinator - Chesterfield, VA/On-Site

STI; Chesterfield Court House (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Virginia State Police seeks a Help Desk Analyst / Background Check Program Coordinator to support employer background check initiatives using criminal justice data. You will interact with employers by email and phone to set up and maintain employer accounts, and determine eligibility for VSP accounts.

The role is based at VSP Headquarters in North Chesterfield, VA, with standard full-time hours. The position requires advanced computer skills, multitasking, and strong customer-relations

Qualifications

• Advanced computer skills required.
• Ability to multitask and determine root cause of problems.
• Customer relations skills; good verbal and written communication.
• Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Visio, Outlook).

Responsibilities

• Support VSP’s background check program for job applicants and employees.
• Interact with employers by email, telephone and other means to set up and maintain employer accounts.
• Determine if an employer is qualified to have a VSP account and set up accounts and users.
• Assist with getting users access to the employer ePortal and update account information and user information.
• Perform other duties as assigned.

Skills

Advanced computer skills

Multitasking

Customer relations

Verbal and written communication

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Visio

Microsoft Outlook

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Visio

Microsoft Outlook

Job description

North Chesterfield, VA 23235

9+ Months

The Help Desk Analyst will support VSP’s new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.

Background Check Program Coordinator

The Help Desk Analyst will support VSP’s new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.

The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.

Knowledge, Skills, and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).