Help Desk Analyst

AFFLINK | A PFG Company; Tuscaloosa (AL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

AFFLINK | A PFG Company is seeking a qualified IT Support Specialist to maintain and optimize our company network and support a diverse user base. The role covers governance for OpCo applications, access management, and incident resolution, with a focus on reliability and performance.

Applicants should have a high school diploma or associate degree in information systems/CS, 4+ years of relevant experience, and strong communication skills.

Qualifications

• High school diploma or associate degree in information systems, MIS, CS or related field.
• 4+ years of experience in process and/or business roles leveraging technology as part of the solution.
• Project management experience.

Responsibilities

• Supports the company’s computer network and assists users.
• Provides support for OpCo-specific applications and change management for SOX meetings.
• Manages access and technical support for Jira, ERP, EDI, Document Scanning, and other OpCo applications.
• Troubleshoots error messages in EDI and ERP systems.
• Evaluates, purchases, installs, and maintains computer equipment and software.
• Provides network and systems support to ensure reliability and performance.
• Trains users on software/hardware and guides external contractors as needed.
• Defines and resolves problems with networks, email, and client software; may manage telephone systems.

Skills

Interpersonal skills

Customer service

Time management

Analytical thinking

Problem solving

Team player

Microsoft Office

Data-driven decision making

Action-oriented

Education

High school diploma or associate degree in information systems/CS

Tools

Microsoft Office Suite

Job description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

We Deliver the Goods

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary

Supports the company's computer network and supports computer users. Solves complex practical problems and deals with a variety of concrete variables in situations where only limited standardization exists. Interprets a variety of instructions furnished in written, oral, diagram, or schedule form. Communicates and deals with a wide range of associates. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

Position Responsibilities

• Provides support for OpCo-specific applications.
• Tracks change management for monthly and quarterly Sarbanes - Oxley meetings.
• Manages access and technical support for Jira, ERP, EDI, Document Scanning, and other applications specific to OpCo.
• Handles error messages for EDI, ERP, and other applications.
• Evaluates, recommends, purchases, inspects, stages, and installs computer equipment.
• Install software packages such as operating systems, word processing, or spreadsheet programs. Tests software and hardware to evaluate ease of use and whether a product will aid users in performing work. Installs microcomputers, software, and peripheral equipment. Maintains an inventory of all computer equipment, software, license agreements, and support agreements.
• Supports and maintains the computer network, ensuring a high level of reliability and performance. Answers user inquiries concerning systems operation. Diagnoses system hardware, software, and operator problems. Recommends or performs minor remedial action to correct problems based on knowledge of system operation.
• Instructs user in use of equipment and software. Trains users on software and hardware on-site or in the classroom or recommends outside contractors to provide training. Provides support for local and remote operator errors.
• Replaces defective or inadequate software packages. Refers major hardware problems to service personnel for correction. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products.
• Defines and corrects problems with computer networks, e-mail systems, and client software. May maintain and update telephone system.
• Provides support and maintains access to OpCo-specific EDI, Document Scanning, File Shares, Printers, etc.

Required Qualifications

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Drawing correct and realistic conclusions based on data and information.
• Able to start and persist with specific courses of action with no supervision.
• Able to persuade others to take action.
• Seen as trustworthy and truthful by others.

High school diploma or associate degree in information systems, Management Information Systems, Computer Science, or related field, and 4 plus years of experience in process and/or business experience, especially experience that leverages technology as part of the solution, and project management experience.