Help Desk Analyst

GrayRobinson, P.A.; Orlando (FL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

GrayRobinson, P.A. in Orlando is seeking an experienced Help Desk Analyst to assist users with software questions and basic PC hardware/network issues. You will support IT projects and evaluate new software, delivering professional, timely service.

Ideal candidates have 5+ years of experience in trouble shooting software/hardware, strong communication, and a background with legal-specific tools like Windows 11, Microsoft 365, iManage, VPN and Citrix. Law firm experience is a plus.

Qualifications

• 5+ years experience troubleshooting software/hardware.
• Proficient with Windows 11 and Microsoft 365.
• Familiar with iManage, VPN and Citrix.
• Experience formatting and troubleshooting Word, Excel, PowerPoint, Outlook.
• Law firm experience is a plus.

Responsibilities

• Assist users with software questions and troubleshooting.
• Troubleshoot basic PC hardware and network issues.
• Support IT projects and evaluate/implement new software.

Skills

Troubleshooting

Communication

Customer service

IT project support

Tools

Windows 11

Microsoft 365

iManage

VPN

Citrix

Word

Excel

PowerPoint

Outlook

Job description

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in our Orlando office for an experienced Help Desk Analyst. The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, evaluating and implementing new software. The ideal candidate must demonstrate effective communication skills and be capable of responding to users regarding a variety of complex questions in a professional, efficient, and timely manner.

The position requires 5+ years of experience troubleshooting software and hardware issues, with detailed working knowledge of legal-specific software and processes, including but not limited to Windows 11, Microsoft 365, iManage, VPN, and Citrix. Capable of formatting and troubleshooting Word, Excel, PowerPoint, and Outlook. Law firm experience is a plus.

We provide a professional work environment and a competitive employment package, including comprehensive benefits.

GrayRobinson is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.