Help Desk Analyst

Eight Eleven Group

Indianapolis (IN)

On-site

USD 40,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Job summary

Join a dynamic team at a forward-thinking company as a Payroll and Billing Helpdesk Analyst. In this entry-level role, you will play a crucial part in ensuring data integrity and bridging communication between sales and back office systems. Your responsibilities will include troubleshooting issues, managing requests, and documenting processes. This is a great opportunity for those who are self-motivated and eager to learn in a fast-paced, high-growth environment. The company offers a supportive atmosphere where your contributions will be valued and recognized.

Qualifications

Excellent written and verbal communication skills are essential.
Strong organizational skills and attention to detail are required.

Responsibilities

Provide support to payroll and billing operations.
Troubleshoot issues and guide users through corrective steps.
Document and refine procedures for knowledge base growth.

Skills

Communication Skills

Organizational Skills

Customer Service Orientation

Attention to Detail

Problem Solving

Tools

Zendesk

Job description

This range is provided by Eight Eleven Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40,000.00/yr - $45,000.00/yr

Direct message the job poster from Eight Eleven Group

Campus and Internal Recruiter at Eight Eleven Group

Payroll and Billing Helpdesk Analyst

Summary:

In this role, you will be part of a small team providing support to the payroll and billing operations. You will play a key role in ensuring data integrity by reviewing requested changes in the system via the Zendesk platform, routing them to the proper parties when necessary, and in certain cases, owning the process of updating general system information. This role is essential to bridge the gap in information between our sales and recruiting teams, and our back office systems.

Individual tasks will vary, but may include:

Solving cases by identifying problems; researching answers; guiding users through corrective steps.
Updating fields within our middle and back office systems.
Communication with Account Executives, Recruiters, Onboarding team members, and the like to implement requested changes and gain clarity on requests when necessary.
Route requests to proper parties within the payroll and billing team when necessary.
Prioritizing and managing many open cases at one time.
Documenting and refining procedures to help grow our knowledge base.

Requirements:

Candidate must have excellent written and verbal communication skills, strong organizational skills, and excellent overall computer skills.
Comfortable troubleshooting and leads with an inquisitive mind to resolve issues.
Customer service oriented and positive attitude.
Strong attention to detail.

Technical Requirements:

Experience with Zendesk or similar case/ticketing system is preferred.
Knowledge of general payroll and billing processes and terminology is a plus.

What we seek in an employee:

The desire to learn, take initiative, self-educate, and be a part of a fast paced, high growth organization.
Highly self-motivated and driven.
The innate ability to communicate with a team and maintain positive energy in our open environment.

Seniority level