Systems Administrator II

INFORMATION SYSTEMS SOLUTIONS, INC; San Diego (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Information Systems Solutions, Inc. (ISS) is seeking qualified candidates to join a Security Operations Center (SOC) supporting an RDT&E network for a US Government customer.

This role is 100% onsite in San Diego, CA and ideal for those building a cybersecurity career from an IT service desk background. As Tier 2 support, you will handle security incidents, document and triage tickets, assist with STIG configuration, and help maintain endpoint protection, VPN, and network controls.

Qualifications

• Secret clearance required.
• Active IAT Level II certification (CCNA-Security, GICSP, GSEC, Security+ CE or SSCP) preferred.

Responsibilities

• Provide phone, email, chat, and website comment-based customer service and technical support to RDT&E network personnel and users; document, assign, track, and resolve security-related tickets.
• Analyze security scanner findings to recommend patches, hotfixes, and countermeasures; assist system administrators with authenticated scanning and network controls; triage events and incidents.
• Provide STIG configuration and verification support across RDT&E systems to ensure baseline operating standards.
• Assist users in maintaining and updating network security postures of devices, including endpoint protection and VPN configuration.

Skills

Service desk experience

Security incident handling

Analytical triage

Job description

Description

Information Systems Solutions (ISS) is seeking qualified candidates to support a Security Operations Center (SOC) for a Research, Development, Test, and Evaluation (RDT&E) network supporting a US Government customer. This position is ideal for personnel who have previously worked on an IT Service Desk and desire to specialize in the field of cybersecurity.

This position is 100% onsite.

Within this team, you will have the opportunity to collaborate with a variety of cybersecurity subject matter experts, learn from their expertise, and play a key role in safeguarding critical government networks.

The selected candidates will primarily be responsible for serving as Tier 2 customer service for a range of security incidents, providing the following support:

• Provide phone, email, chat, and website comment-based customer service and technical support to RDT&E network personnel and users. Document, assign, track, and resolve security-related tickets (requests and changes) in the government-directed ticket management tool.
• Analyze security scanner findings to recommend specific patches, hotfixes, and countermeasures. Assist system administrators in configuring RDT&E systems for authenticated scanning, 802.1x network access control, and Comply-to-Connect (C2C) requirements. Perform initial review of event and incident logs to gather information on suspected incidents and perform triage.
• Provide direct support for Secure Technical Implementation Guide (STIG) configuration and verification across RDT&E systems to ensure baseline operating standards.
• Assist users in maintaining and updating network security postures of devices, including endpoint security software, VPN configuration, port and protocol requirements, and the removal of unauthorized software.

Why Work For ISS?

At ISS, we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gatherings to foster camaraderie within the company. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career.

Requirements

Clearance Level

Secret

Certifications (IAT Level II)

One of the following:

• CCNA-Security
• GICSP
• GSEC
• Security+ CE
• SSCP

And

Microsoft MCSA or equivalent training

Required Skills

• 1-3 years of experience with a service desk environment

Desired Skills

• Knowledge of ITIL processes and ITIL Certification
• HDI-CSR or other Customer Service Certification