Help Desk

Mitchell Martin Inc.; Madison (WI); Hybrid; USD 21,000 - 34,000; Full time

Job summary

Mitchell Martin Inc. in Madison, Wisconsin, seeks a Help Desk professional for a hybrid contract role.

The position focuses on delivering technical support and deploying software solutions while emphasizing customer service and effective troubleshooting. The role involves handling requests via phone, email, or ticketing system, documenting interactions, performing remote troubleshooting, updating knowledge base, and deploying/configuring computers and mobile devices.

Qualifications

• 3-5 years of experience in a help desk environment.
• Proven experience with office productivity suites and endpoint management services.
• Strong knowledge of computer systems and mobile devices.
• Ability to diagnose and resolve basic technical issues.
• Customer-oriented with strong problem-solving skills.

Responsibilities

• Serve as the initial contact for customers seeking technical assistance via phone, email, or ticketing system.
• Document customer interactions and manage assigned tickets promptly.
• Perform remote troubleshooting and determine the best solutions for technical issues.
• Update and develop knowledge base documentation.
• Deploy and configure computers and mobile devices.

Skills

Help desk experience

Office productivity suites

Endpoint management

Computer systems knowledge

Mobile devices knowledge

Job description

Help Desk - Madison, WI - Contract - $15-25 Per HR

Description

Join our team in a hybrid role based in the Madison, WI area, providing technical support and assistance. This contract position involves addressing technical issues and deploying software solutions. A strong focus on customer service and troubleshooting is essential, along with experience in supporting various technology platforms.

Key Responsibilities

• Serve as the initial contact for customers seeking technical assistance via phone, email, or ticketing system.
• Document customer interactions and manage assigned tickets promptly.
• Perform remote troubleshooting and determine the best solutions for technical issues.
• Update and develop knowledge base documentation.
• Deploy and configure computers and mobile devices.

Qualifications

• 3-5 years of experience in a help desk environment.
• Proven experience with office productivity suites and endpoint management services.
• Strong knowledge of computer systems and mobile devices.
• Ability to diagnose and resolve basic technical issues.
• Customer-oriented with strong problem-solving skills.

Core Technologies

Office Productivity Suite | Endpoint Management Services | Operating Systems | Mobile Device Platforms

Benefits

Learn more about our benefits offerings here (https://www.mitchellmartin.com/careers/benefits-perks)

Onboarding Expectations

Learn more about our Onboarding Process on our web site or here (https://youtu.be/rjV_NFYjyY4)

EEO Statement

Learn more about our EEO policy here (https://www.mitchellmartin.com/eoe-statement)