HELOC Phone Support Specialist

Dovenmuehle Mortgage, Inc.; Oregon; Hybrid; USD 40,000 - 52,000; Full time

Job summary

Dovenmuehle Mortgage, Inc. is seeking a dedicated HELOC Phone Representative to handle inbound calls from borrowers, third parties, and clients. You will answer questions, perform loan maintenance tasks, and ensure accurate documentation and timely updates in internal systems.

The role emphasizes clear, empathetic communication and professional handling of complex inquiries. A High School Diploma is required, with strong organizational skills and the ability to collaborate across departments.

Qualifications

• Effective verbal and written communication to interact in a positive and professional manner with all audiences.
• Ability to collaborate with various constituents.
• Excellent organizational and time management skills.

Responsibilities

• Answer inbound calls from borrowers, third parties, and clients with inquiries and perform loan maintenance requests.
• Refer inquiries to the appropriate department or staff as needed.
• Verify and change account information and forward documentation requests to internal teams.
• Document activity accurately in databases and maintain records.
• Ensure communications are clear, empathetic, and professional for all borrowers.

Skills

Verbal communication

Written communication

Collaboration

Organizational skills

Education

High School Diploma or equivalent

Job description

Dovenmuehle Mortgage, Inc. is seeking a dedicated HELOC Phone Representative to handle inbound calls from borrowers, third parties, and clients. You will answer questions, perform loan maintenance tasks, and ensure accurate documentation and timely updates in internal systems.

The role emphasizes clear, empathetic communication and professional handling of complex inquiries. A High School Diploma is required, with strong organizational skills and the ability to collaborate across departments.