Hebrew Speaking Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; United States; À distance; USD 23 000 - 33 000; Plein temps

Avantages offerts par ce poste

Relocation package

Relocation concierge

Monthly bonus

Competitive salary

Résumé du poste

Mercier Consultancy Group is seeking a Hebrew-speaking Support Specialist to join a dynamic team in Bulgaria. The role involves assisting customers via phone, email, and live chat, resolving issues, and maintaining detailed logs in internal systems.

Fluency in Hebrew and English is required, with prior contact center experience highly valued. Relocation package including flight, transfer, and hotel, plus a relocation concierge team to assist with documentation and settling in, are offered as

Qualifications

• Native or fluent Hebrew (spoken and written) is mandatory.
• Fluency in English for international communication.
• Previous contact center experience is valued.
• Ability to adapt to new software and digital tools.

Responsabilités

• Deliver world-class customer support in Hebrew.
• Handle inquiries via phone, email, and live chat.
• Identify root causes and provide effective solutions.
• Log customer interactions in internal databases.
• Collaborate with international teams to optimize workflows.
• Maintain high professionalism in all interactions.

Connaissances

Hebrew fluency

English proficiency

Customer support

Problem solving

Interpersonal skills

Adaptability

Contact center experience

Description du poste

Hebrew Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We are recognized for our commitment to excellence, providing unparalleled support to candidates seeking long-term professional growth in the competitive Customer Support Services sector.

Job Overview

We are currently sourcing exceptional candidates for a Hebrew Speaking Support Specialist position in Bulgaria. This role is a unique opportunity to join a high-performing team within the Customer Support Services industry, offering a seamless transition for professionals seeking new opportunities in one of Europe’s most vibrant tech hubs.

Key Responsibilities

• Deliver world-class assistance to customers, ensuring high satisfaction levels within the Customer Support Services industry.

• Manage incoming inquiries via phone, email, and live chat, maintaining the highest professional standards in Hebrew.

• Resolve complex customer issues by identifying root causes and providing effective, tailored solutions.

• Maintain detailed and accurate logs of customer interactions within our internal database systems.

• Collaborate with international teams to optimize communication workflows and improve overall service quality.

• Participate in regular feedback sessions to ensure consistent performance as a Hebrew Speaking Support Specialist.

• Uphold the brand reputation by representing our client with empathy, patience, and expert product knowledge.

• Native or fluent Hebrew (spoken and written) is mandatory for this role.

• Fluency in English to facilitate professional communication within our international environment.

• Strong problem-solving skills and a passion for excellence in the Customer Support Services industry.

• Excellent interpersonal skills and a proven ability to handle challenging customer situations with professionalism.

• Previous experience in a contact center environment is highly valued for this Hebrew-speaking job.

• Adaptability to new software and digital tools, ensuring efficiency in all support tasks.

What We Offer

• Competitive Monthly Salary.

• Monthly Performance Bonus.

• Fully Paid Relocation Package (flight, transfer, hotel).

• Free Relocation Concierge - a dedicated Relocation Experts team that handles documentation, accommodation and settling in.

• A fantastic opportunity to pursue one of the most rewarding Hebrew-speaking jobs in Europe.

• And Much More...

Life in Bulgaria

Living in Bulgaria offers a unique blend of history, modern convenience, and a welcoming Mediterranean-influenced climate. As you settle into this Hebrew Speaking Support Specialist position in Bulgaria, you will discover that the country is home to a growing international community, vibrant social scenes, and stunning natural landscapes. There has never been a better time to search for jobs in Bulgaria, as the nation continues to establish itself as a primary destination for global talent.

The cost of living in Bulgaria remains highly attractive, allowing for an excellent quality of life characterized by rich cuisine, modern infrastructure, and easy travel to neighboring regions. With the support of our dedicated concierge team, your relocation to Bulgaria will be smooth and stress-free, ensuring you feel at home the moment you arrive. Join the ranks of professionals who have found success by securing jobs in Bulgaria with Mercier Consultancy Group.