Hebrew-Speaking Support Specialist — Europe Relocation

Recruitment By Ierotheos; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Relocation package

Relocation concierge

Monthly bonus

Competitive salary

Job summary

Mercier Consultancy Group is seeking a Hebrew-speaking Support Specialist to join a dynamic team in Bulgaria. The role involves assisting customers via phone, email, and live chat, resolving issues, and maintaining detailed logs in internal systems.

Fluency in Hebrew and English is required, with prior contact center experience highly valued. Relocation package including flight, transfer, and hotel, plus a relocation concierge team to assist with documentation and settling in, are offered as

Qualifications

• Native or fluent Hebrew (spoken and written) is mandatory.
• Fluency in English for international communication.
• Previous contact center experience is valued.
• Ability to adapt to new software and digital tools.

Responsibilities

• Deliver world-class customer support in Hebrew.
• Handle inquiries via phone, email, and live chat.
• Identify root causes and provide effective solutions.
• Log customer interactions in internal databases.
• Collaborate with international teams to optimize workflows.
• Maintain high professionalism in all interactions.

Skills

Hebrew fluency

English proficiency

Customer support

Problem solving

Interpersonal skills

Adaptability

Contact center experience

Job description

Mercier Consultancy Group is seeking a Hebrew-speaking Support Specialist to join a dynamic team in Bulgaria. The role involves assisting customers via phone, email, and live chat, resolving issues, and maintaining detailed logs in internal systems.

Fluency in Hebrew and English is required, with prior contact center experience highly valued. Relocation package including flight, transfer, and hotel, plus a relocation concierge team to assist with documentation and settling in, are offered as