Heavy Equipment Technical Support & Diagnostics Specialist

West Side Tractor; Lisle (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Training & development

Safety & teamwork culture

Job summary

West Side Tractor Sales in Lisle, IL is seeking a Heavy Equipment Technical Support specialist (Technical Communicator) to serve as the technical liaison among dealership teams, customers, and John Deere engineering support.

You will diagnose advanced equipment issues, provide service guidance, and conduct in-house John Deere product training, supporting earthmoving, mining, power systems, and construction equipment with a strong emphasis on safety and customer satisfaction.

Qualifications

• 5+ years of heavy equipment technician experience.
• Technical school certificate or equivalent work experience.
• John Deere Capstone or equivalent product training preferred.
• Strong diagnostic and troubleshooting skills.
• Excellent communication and customer service abilities.
• Proficiency with computers, data entry, and Office programs.

Responsibilities

• Provide advanced technical support for dealership service departments and customers.
• Perform diagnostics and troubleshooting of complex equipment issues.
• Serve as liaison between dealership teams, John Deere engineering, and DTAC.
• Prepare failure analyses, technical reports, and service communications.
• Monitor and report recurring product concerns.
• Assist with warranty decisions and product support recommendations.
• Investigate equipment incidents and support product improvements.
• Conduct in-house John Deere product training for technicians.

Skills

Heavy equipment systems understanding

Advanced diagnostics

Communication skills

Flexibility

Training ability

Education

Technical school certificate

Tools

MS Office

Data entry

Internet tools

Job description

West Side Tractor Sales in Lisle, IL is seeking a Heavy Equipment Technical Support specialist (Technical Communicator) to serve as the technical liaison among dealership teams, customers, and John Deere engineering support.

You will diagnose advanced equipment issues, provide service guidance, and conduct in-house John Deere product training, supporting earthmoving, mining, power systems, and construction equipment with a strong emphasis on safety and customer satisfaction.