Heavy Equipment Technical Support

West Side Tractor; Lisle (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Training & development

Safety & teamwork culture

Job summary

West Side Tractor Sales in Lisle, IL is seeking a Heavy Equipment Technical Support specialist (Technical Communicator) to serve as the technical liaison among dealership teams, customers, and John Deere engineering support.

You will diagnose advanced equipment issues, provide service guidance, and conduct in-house John Deere product training, supporting earthmoving, mining, power systems, and construction equipment with a strong emphasis on safety and customer satisfaction.

Qualifications

• 5+ years of heavy equipment technician experience.
• Technical school certificate or equivalent work experience.
• John Deere Capstone or equivalent product training preferred.
• Strong diagnostic and troubleshooting skills.
• Excellent communication and customer service abilities.
• Proficiency with computers, data entry, and Office programs.

Responsibilities

• Provide advanced technical support for dealership service departments and customers.
• Perform diagnostics and troubleshooting of complex equipment issues.
• Serve as liaison between dealership teams, John Deere engineering, and DTAC.
• Prepare failure analyses, technical reports, and service communications.
• Monitor and report recurring product concerns.
• Assist with warranty decisions and product support recommendations.
• Investigate equipment incidents and support product improvements.
• Conduct in-house John Deere product training for technicians.

Skills

Heavy equipment systems understanding

Advanced diagnostics

Communication skills

Flexibility

Training ability

Education

Technical school certificate

Tools

MS Office

Data entry

Internet tools

Job description

Join Our Team at West Side Tractor Sales!

Position: Heavy Equipment Technical Support (Technical Communicator)

Department: Product Support

Reports To: VP, Product Support

Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you’re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values innovation, collaboration, and customer service.

Ready to take your heavy equipment expertise to the next level? West Side Tractor Sales is seeking a skilled applicant to serve as the technical liaison between dealership teams, customers, and John Deere engineering support. This role is perfect for someone who enjoys advanced diagnostics, problem-solving, training, and supporting equipment performance across earthmoving, mining, power systems, and compact construction equipment.

Why West Side Tractor Sales?

• Competitive Pay: Earn $60,000 - $80,000 (depending on your experience). Compensation will be based on heavy equipment and dealership experience.
• Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future. (Link to benefits overview).
• Stay Ahead of the Curve: We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends.
• A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction.

What You’ll Do:

• Technical Support: Provide advanced support for dealership service departments and customers.
• Diagnostics & Troubleshooting: Resolve complex equipment and product issues using technical expertise and engineering resources.
• Dealer & Manufacturer Communication: Serve as the liaison between dealership teams, John Deere engineering, and DTAC.
• Technical Reporting: Prepare failure analyses, technical reports, and service communications.
• Issue Tracking & Documentation: Monitor and report recurring product concerns.
• Warranty & Product Support: Assist with warranty decisions and product support recommendations.
• Product Improvement Initiatives: Investigate equipment incidents and support ongoing product improvements.
• Training: Conduct in-house John Deere product training to technicians.

What We’re Looking For:

• Education: Technical school certificate or equivalent work experience.
• Experience: 5+ years of heavy equipment technician experience required.
• Training: John Deere Capstone or equivalent product training preferred.
• Mechanical Aptitude: Strong understanding of heavy equipment systems with advanced diagnostic and troubleshooting skills.
• People Skills: Friendly, professional, and an excellent communicator.
• Tech Skills: Proficient with computers, data entry, internet tools, and Microsoft Office programs.
• Flexible Availability: Willing and able to work extended hours as needed.

Ready to Join Us?

Join a company that truly values its employees and where you can make a real difference. If you’re ready to put your skills to work and be part of a dynamic, growing company, apply today!