Construction Tech Support & Solutions Specialist

RDO Equipment Co.; Yuma (AZ); On-site; USD 68,640 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Collaborative environment

Job summary

RDO Equipment Co. is seeking a Technical Communications Specialist to provide expert technical support to customers in the construction and forestry sectors. This role involves troubleshooting equipment issues, supporting internal teams, and maintaining strong customer relationships.

The ideal candidate will have knowledge of John Deere equipment, strong communication skills, and the ability to work collaboratively in a dynamic environment. This position offers competitive compensation and opportunities for growth.

Qualifications

• Industry experience with John Deere construction and forestry equipment.
• Ability to diagnose issues and provide effective solutions.
• Strong communication skills for both customers and internal teams.
• Proven ability to build and maintain strong relationships.
• Valid work authorization to work in the U.S.

Responsibilities

• Deliver expert technical support via phone, email, or text.
• Troubleshoot and resolve issues using internal systems and documented cases.
• Provide guidance and solutions to enhance customer service.
• Collaborate with manufacturer partners and internal departments.
• Accurately document customer interactions and resolutions.

Skills

Technical troubleshooting skills

Strong verbal and written communication

Customer-focused mindset

Knowledge of John Deere construction and forestry equipment

Job description

RDO Equipment Co. is seeking a Technical Communications Specialist to provide expert technical support to customers in the construction and forestry sectors. This role involves troubleshooting equipment issues, supporting internal teams, and maintaining strong customer relationships.

The ideal candidate will have knowledge of John Deere equipment, strong communication skills, and the ability to work collaboratively in a dynamic environment. This position offers competitive compensation and opportunities for growth.