Heavy Equipment Service Writer: Fast-Paced, Detail-Driven

Kimble; Dover (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary and incentives

Health, dental, and vision insurance

Retirement plan and 401K

Professional development and career成长

Job summary

Kimble in Dover, OH is seeking a motivated Heavy Equipment Service Writer to be the primary liaison between service technicians and customers, ensuring repairs are accurately documented and scheduled.

You will open and close repair orders, prepare estimates, track status, coordinate parts, and maintain organized service records. The role requires strong communication, attention to detail, and the ability to work independently or as part of a team.

Qualifications

• Experience as a Service Writer/Service Advisor in heavy equipment or related industries is preferred.
• Knowledge of heavy equipment systems, diesel engines, hydraulics, and preventative maintenance.
• Strong communication, organizational and multitasking abilities.
• Computer proficiency and ability to work independently or as part of a team.
• Valid driver's license

Responsibilities

• Open, maintain, and close repair work orders.
• Schedule and prioritize repairs with service technicians.
• Prepare repair estimates.
• Communicate repair status, timelines, and recommendations.
• Coordinate parts availability with the parts department.
• Review technician notes and completed work orders for accuracy.
• Process warranty claims when applicable.
• Prepare completed work orders for invoicing.
• Maintain organized service records and files.

Job description

Kimble in Dover, OH is seeking a motivated Heavy Equipment Service Writer to be the primary liaison between service technicians and customers, ensuring repairs are accurately documented and scheduled.

You will open and close repair orders, prepare estimates, track status, coordinate parts, and maintain organized service records. The role requires strong communication, attention to detail, and the ability to work independently or as part of a team.