Heavy Equipment Service Planner & Scheduler

Priority Dispatch Corp.; Flowood (MS); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Priority Dispatch Corp. in Flowood, MS is seeking a Service Planner to provide administrative, planning, and coordination support for the service department.

The role involves scheduling service work, processing work orders, tracking quotes and parts, and supporting warranty administration. You will manage daily technician schedules, coordinate machine haul-ins/outs, maintain DBS and other records, attend daily meetings, and act as backup to the Service Manager during peak times.

Qualifications

• High school diploma or GED required.
• 3–5 years of combined work experience in retail parts counter or service planner in a parts sales and service shop environment.
• Basic technical knowledge of Caterpillar and allied heavy equipment (mechanical systems, diesel engines/engine failures, electrical and hydraulic systems).
• Ability to read and comprehend computer-based schematics, specifications, service and parts literature, technical bulletins, safety manuals, and other related publications.
• Proficient using dealer management information systems (DBS) and Microsoft Office applications (Word, Excel, PowerPoint).
• Good verbal, written, interpersonal, and customer service skills.
• Ability to work in a dynamic fast-paced service environment.

Responsibilities

• Manage and administer the lifecycle of the service work order process and maintain regular contact with the customer throughout.
• Build and manage the day-to-day administration of the service schedule for all technician resources that support branch service operations.
• Administer the enforcement of warranty and goodwill determinations in accordance with prescribed policy standards.
• Greet, receive, and direct walk-in service traffic to the branch and intake of repair service calls.
• Attend daily meetings with the service management team and update all stakeholders on progress of machine repairs.
• Serve as primary backup to the Service Manager and act as supervisor on duty during rotational call service periods.
• Load and offload equipment and deliveries using a forklift.
• Maintain a professional appearance and positive relationships with customers and Caterpillar personnel.
• Maintain positive working relationships and effective communication with all internal and external customers and Caterpillar personnel.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Interpersonal skills

Education

High school diploma or GED

Tools

DBS

MS Office

Job description

Priority Dispatch Corp. in Flowood, MS is seeking a Service Planner to provide administrative, planning, and coordination support for the service department.

The role involves scheduling service work, processing work orders, tracking quotes and parts, and supporting warranty administration. You will manage daily technician schedules, coordinate machine haul-ins/outs, maintain DBS and other records, attend daily meetings, and act as backup to the Service Manager during peak times.