Heavy Equipment Sales Support Specialist

CN Wood Co, Inc.; North Woburn (MA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Employee Assistance Program (EAP)

Paid time off (PTO)

Additional company-sponsored benefits

Job summary

C.N. Wood Co, Inc. in Woburn, MA is seeking a Sales Support Specialist to assist the Sales Representatives and Manager. You will handle equipment preparation for sale, rental and demonstration, manage orders, invoices, and documentation, and interact with vendors and customers to ensure timely delivery.

The role emphasizes accuracy, customer service, and collaboration with the sales and service teams to maintain smooth operations and timely invoicing.

Qualifications

• Proven ability to deliver outstanding customer experience.
• Strong organizational skills and accuracy.
• Ability to work under pressure and meet deadlines.
• Identify and implement process improvements.
• Excellent communication with team and customers.

Responsibilities

• Order new machines and attachments as needed.
• Coordinate back-ordered equipment with vendors.
• Keep sales inventory accurate and up to date.
• Receive and process vendor and customer invoices and orders.
• Process rental contracts and invoices for customers.
• Collaborate with Sales Manager to prepare invoicing paperwork.
• Prepare monthly commissions for Sales Reps.
• Coordinate delivery preparation with Service Department.
• Arrange delivery of machines and attachments and update records.

Skills

Customer service

Attention to detail

Organizational skills

Problem solving

Process improvement

Communication

Job description

C.N. Wood Co, Inc. in Woburn, MA is seeking a Sales Support Specialist to assist the Sales Representatives and Manager. You will handle equipment preparation for sale, rental and demonstration, manage orders, invoices, and documentation, and interact with vendors and customers to ensure timely delivery.

The role emphasizes accuracy, customer service, and collaboration with the sales and service teams to maintain smooth operations and timely invoicing.