Sales Support Specialist

CN Wood Co, Inc.; North Woburn (MA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Employee Assistance Program (EAP)

Paid time off (PTO)

Additional company-sponsored benefits

Job summary

C.N. Wood Co, Inc. in Woburn, MA is seeking a Sales Support Specialist to assist the Sales Representatives and Manager. You will handle equipment preparation for sale, rental and demonstration, manage orders, invoices, and documentation, and interact with vendors and customers to ensure timely delivery.

The role emphasizes accuracy, customer service, and collaboration with the sales and service teams to maintain smooth operations and timely invoicing.

Qualifications

• Proven ability to deliver outstanding customer experience.
• Strong organizational skills and accuracy.
• Ability to work under pressure and meet deadlines.
• Identify and implement process improvements.
• Excellent communication with team and customers.

Responsibilities

• Order new machines and attachments as needed.
• Coordinate back-ordered equipment with vendors.
• Keep sales inventory accurate and up to date.
• Receive and process vendor and customer invoices and orders.
• Process rental contracts and invoices for customers.
• Collaborate with Sales Manager to prepare invoicing paperwork.
• Prepare monthly commissions for Sales Reps.
• Coordinate delivery preparation with Service Department.
• Arrange delivery of machines and attachments and update records.

Skills

Customer service

Attention to detail

Organizational skills

Problem solving

Process improvement

Communication

Job description

Woburn, MA, US

Salary Range: $30.00 To $33.00 Hourly

About Company:

C.N. Wood is a leading heavy equipment dealer headquartered in Woburn, Massachusetts, with nine locations across five states - Massachusetts, Connecticut, Rhode Island, New York, and Maine. For more than 60 years, we've built our reputation on reliable equipment, exceptional product support, and genuine partnerships with contractors and municipalities throughout the Northeast.

What makes C.N. Wood a great place to work is our people-first, family-rooted culture. We operate with the same core values that guided our founding: treating employees and customers with respect, prioritizing long-term relationships over shert-term gains, and living our motto - "With C.N. Wood, You're Never Alone." Team members are more than numbers here. You'll find real opportunities for growth and learning, a supportive and collaborative environment, and a company that invests in its people as we continue to expand.

Join a team that takes pride in delivering top brands like Komatsu, Elgin, Vactor, and more - while building careers and success together.

C.N. Wood offers a comprehensive benefits package designed to support our employees and their families, including:

• Medical, dental, and vision insurance
• Life insurance
• Employee Assistance Program (EAP)
• Paid time off (PTO)
• Additional company-sponsored benefits and program

Build your career with a company where people, relationships, and teamwork still matter.

A Sales Support Specialist is aligned with the Sales Managers team. Their role is to directly support the Sales Representatives and Sales Manager with the preparation and delivery of equipment for sale, rental and demonstration. This role will professionally interact with the sales team, vendors and customers. This role is responsible for the ordering and receiving of all equipment and attachments, as well as processing all invoices, sales orders and rental contracts.

PRIMARY RESPONSIBILITIES

• Responsible for ordering new machines and attachments
• Responsible for following up/coordination of back-ordered equipment from vendors
• Ensure sales inventory is correct and up to date
• Receive and process vendor invoices
• Receive and process customer Sales Orders
• Process and invoice customer Rental Contracts
• Work closely with Sales Manager to ensure proper invoicing and paperwork preparation
• Prepare monthly commissions for Sales Reps
• Coordinate with the Service Department in preparing machines for delivery in a timely manner
• Arrange delivery of machines (sold, rental, demo, equipment shows) and attachments
• Update customer recordsOther duties may be assigned

QUALIFICATIONS / EXPERIENCE / ATTRIBUTES

• Ability to work under pressure and meet deadlines.
• Provides outstanding customer experience.
• Resolve problems with a sense of urgency by clarifying; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Makes recommendations and implements process improvements.
• Excellent organizational and multi-tasking skills
• Strong attention to detail and accuracy
• Candidate must possess C.N. Wood’s Core Values: We are ONE C.N. Wood. Each person and department may have their own identity, but together we are a team. We promote respect, teamwork, open communication, and cooperation across the entire organization. Our customers come first; we strive to do more than they expect. We have integrity; we play to win, but we don’t cheat. We are better than we were yesterday, but not as good as we’ll be tomorrow. Our prior self is the only competition we measure ourselves against.

Working Condidtions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. Ability to periodically lift up to 15 pounds. Ability to work in an Office & Warehouse environment.

EEO STATEMENT

C.N. Wood is an equal opportunity employer that values the strength diversity brings to the workplace. It is our policy that we will not discriminate against any person based on race, color, religion, sex, national origin, ancestry, disability, or veteran status.