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Heavy Equipment Mechanic - Road Service Technician

W.D. Matthews Machinery

Worcester (MA)

On-site

USD 63,000 - 96,000

Full time

6 days ago

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Job summary

W.D. Matthews Machinery is seeking a Heavy Equipment Mechanic - Road Service Technician to join their team. This field-based role involves servicing and repairing forklifts and other equipment at customer locations, requiring strong diagnostic skills, mechanical experience, and a customer-oriented attitude. The company offers competitive pay, comprehensive benefits, and a supportive work environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Retirement

Company-provided service vehicle and tools

Opportunity for training and career development

Qualifications

3–5 years of mechanical experience, preferably with forklifts or industrial equipment.
Valid, unrestricted Class C driver’s license and insurability under company policy.
Physically able to lift 50 lbs., work in varied environments, and perform physical tasks.

Responsibilities

Perform on-site repairs, inspections, and preventative maintenance on forklifts.
Operate and maintain a company service vehicle.
Maintain detailed and accurate service records.

Skills

Diagnostic skills

Troubleshooting skills

Communication skills

Customer service skills

Education

High school diploma or GED

Vocational/technical training in automotive, hydraulics, or equipment repair

Heavy Equipment Mechanic - Road Service Technician

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Heavy Equipment Mechanic - Road Service Technician

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Job Description

We're seeking a

Job Description

We're seeking a Road Service Technician to join the team! In this role, you'll be responsible for servicing and repairing forklifts and other equipment sold by W.D. Matthews Machinery Co. at customer sites. This is a field-based position that operates out of a company vehicle and involves hands-on diagnostic, maintenance, and repair work with minimal supervision.

Responsibilities:

Perform on-site repairs, inspections, and preventative maintenance on forklifts, aerial lifts, manlifts, and other equipment (gas, diesel, propane, and electric powered)
Operate and maintain a company service vehicle
Maintain detailed and accurate service records, payroll logs, and parts tracking
Respond to customer repair needs with professionalism and urgency
Safely clean and maintain equipment; follow lockout/tagout and other safety protocols
Communicate effectively with customers and dispatch to ensure timely job completion
Keep work areas clean, organized, and compliant with company standards
Occasionally fabricate or modify equipment as needed

Requirements:

3–5 years of mechanical experience, preferably with forklifts or industrial equipment
High school diploma or GED required; vocational/technical training in automotive, hydraulics, or equipment repair preferred
Strong diagnostic and troubleshooting skills; computer literacy for diagnostic software
Must supply personal tools to complete repairs
Valid, unrestricted Class C driver’s license and insurability under company policy
Strong communication, organization, and customer service skills
Physically able to lift 50 lbs., work in varied environments, and perform physical tasks such as bending, climbing, and kneeling
Must pass pre-employment background check, physical, and drug screening

We Offer:

Competitive pay
Supportive leadership!
Comprehensive benefits package

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance

Paid Time Off
Retirement
Full-time, stable employment with a respected regional equipment company
Company-provided service vehicle and tools for diagnostic software
Supportive dispatch and management team
Opportunity to work independently and directly with customers
Training and long-term career development opportunities

Apply today!

Company Description

W.D. Matthews Machinery Co. was founded in 1939 as a woodworking equipment business and in 1955, began supplying forklifts and other industrial equipment to New England Area Customers. W.D. Matthews has grown into the region's most trusted provider of material handling and construction equipment. Our commitment to quality products, services, and unbeatable customer care is why our family owned and operated company has become the unsurpassed dealer of material handling equipment in the Maine (ME), New Hampshire (NH), Massachusetts (MA), Vermont (VT) and Connecticut (CT) areas.

W.D. Matthews Machinery Co. was founded in 1939 as a woodworking equipment business and in 1955, began supplying forklifts and other industrial equipment to New England Area Customers. W.D. Matthews has grown into the region's most trusted provider of material handling and construction equipment. Our commitment to quality products, services, and unbeatable customer care is why our family owned and operated company has become the unsurpassed dealer of material handling equipment in the Maine (ME), New Hampshire (NH), Massachusetts (MA), Vermont (VT) and Connecticut (CT) areas.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Commercial and Service Industry Machinery Manufacturing

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